
Customer Services Manager📣 Job Ad
in The Cigna Group
2 days ago

Contract Type | Full-time | |
Workplace type | Remote | |
Location | Riyadh |
Join The Cigna Group as a Customer Service Manager & Hospital Delegate!
We are seeking an experienced and dedicated individual to lead our customer service team and enhance the patient journey at Cigna Saudi Arabia. You will play a crucial role in overseeing customer service operations and managing relationships with healthcare providers.
Key Responsibilities:
Qualifications:
What We Offer:
We are seeking an experienced and dedicated individual to lead our customer service team and enhance the patient journey at Cigna Saudi Arabia. You will play a crucial role in overseeing customer service operations and managing relationships with healthcare providers.
Key Responsibilities:
- Team Leadership: Lead and mentor the customer service team, fostering a culture of excellence and continuous improvement.
- Customer Experience Management: Design and implement strategies to improve overall patient experience, ensuring timely resolution of inquiries.
- Hospital Delegation: Build strong relationships with hospitals to facilitate effective communication and collaboration.
- Patient Journey Optimization: Map and analyze the patient journey to enhance satisfaction.
- Reporting and Analysis: Prepare reports on customer service performance for senior management.
- Compliance and Quality Assurance: Ensure compliance with regulatory requirements and implement quality assurance measures.
Qualifications:
- Bachelor's degree in Business Administration, Healthcare Management, or related field; Master's is a plus.
- Minimum of 8 years in customer service management, preferably in healthcare.
- Strong understanding of healthcare operations and patient experience.
- Excellent leadership and communication skills.
- Proficiency in data analysis and reporting tools.
What We Offer:
- Flexible working mode
- International exposure
- Certifications like “Great Place to Work”
- Working hours as per KSA Labor Law
Requirements
- No experience required
Similar Jobs
You may also like
- Related Customer Services Manager Opportunities
- Customer Services Manager Jobs in Riyadh
- Customer Services Manager Jobs in Medina
- Customer Services Manager Jobs in Dammam
- Customer Services Manager Jobs in Al Jubail
- Customer Services Manager Jobs in Makkah
- Patient Receptionist Jobs in Riyadh
- Receptionist Jobs in Medina
- Patient Receptionist Jobs in Al Khobar
- Receptionist Jobs in Dammam
- Receptionist Jobs in Abha
- Other Job Fields in Riyadh
- Public Relations Specialist Jobs in Riyadh
- Hairdresser Jobs in Riyadh
- Cashier Jobs in Riyadh
- Social Media Management Specialist Jobs in Riyadh
- General Accountant Jobs in Riyadh
- Patient Receptionist Jobs in Riyadh
- Restaurant Manager Jobs in Riyadh
- Barista Jobs in Riyadh
- Sales Representative Jobs in Riyadh
- Marketing Specialist Jobs in Riyadh
- Explore Jobs Across Saudi Arabia
- Cashier Jobs in Yanbu
- Cleaning and Housekeeping Supervisor Jobs in Medina
- Marketing Specialist Jobs in Al Khobar
- Recruitment Specialist Jobs in Al Khobar
- Sweets Maker Jobs in Medina
- Marketing Manager Jobs in Tabuk
- Customs Broker Jobs in Riyadh
- Barista Jobs in Dammam
- Human Resources Specialist Jobs in Al-Ahsa
- Electrical Devices Maintenance Technician Jobs in Tabuk