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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Customer Service Manager - Central Region
Join Aljabr Rent a Car as a Customer Service Manager for the Central Region, where you will play a pivotal role in ensuring operational excellence and customer satisfaction. We pride ourselves on setting market-leading standards in vehicle rental services in Saudi Arabia.

Key Responsibilities:
  • Oversee daily operations and guide customer service agents in their tasks.
  • Monitor the status of substitute vehicles and ensure timely solutions for customers.
  • Visit clients to resolve any ongoing disputes.
  • Manage requests sent by customer service staff and coordinate with relevant departments.
  • Work closely with the collections department regarding retrieved vehicles and contract statuses.
  • Facilitate contract closures in the system.
  • Ensure damages are logged to client accounts in the system.
  • Collaborate with maintenance and accident management teams.
  • Prepare discount notices in coordination with responsible customer service agents.
  • Track inventory statuses of vehicles sent by the operations department.
  • Perform additional tasks as assigned to the customer service department.

Languages Required:
  • Fluency in Arabic (written and spoken).
  • Proficiency in English (written and spoken).

Skills Required:
  • Excellent communication and interpersonal skills.
  • Strong leadership and problem-solving abilities.
  • Teamwork and collaboration proficiency.
  • Time management and multitasking skills.

Requirements

  • No experience required

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