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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Customer Service Manager - Central Region
Join Aljabr Rent a Car as a Customer Service Manager for the Central Region, where you will play a pivotal role in ensuring operational excellence and customer satisfaction. We pride ourselves on setting market-leading standards in vehicle rental services in Saudi Arabia.

Key Responsibilities:
  • Oversee daily operations and guide customer service agents in their tasks.
  • Monitor the status of substitute vehicles and ensure timely solutions for customers.
  • Visit clients to resolve any ongoing disputes.
  • Manage requests sent by customer service staff and coordinate with relevant departments.
  • Work closely with the collections department regarding retrieved vehicles and contract statuses.
  • Facilitate contract closures in the system.
  • Ensure damages are logged to client accounts in the system.
  • Collaborate with maintenance and accident management teams.
  • Prepare discount notices in coordination with responsible customer service agents.
  • Track inventory statuses of vehicles sent by the operations department.
  • Perform additional tasks as assigned to the customer service department.

Languages Required:
  • Fluency in Arabic (written and spoken).
  • Proficiency in English (written and spoken).

Skills Required:
  • Excellent communication and interpersonal skills.
  • Strong leadership and problem-solving abilities.
  • Teamwork and collaboration proficiency.
  • Time management and multitasking skills.

Requirements

  • No experience required

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  • Sales and Lead Generation: Identify potential clients, generate leads, and achieve individual and team sales quotas.
  • Client Relationship Management: Build and maintain strong, long-term relationships with clients to encourage repeat business and ensure satisfaction.
  • Product Presentation: Conduct product demonstrations and presentations to potential customers, clearly communicating the value and features of the company's uniforms.
  • Needs Assessment: Work with clients to understand their specific needs, such as branding, functionality, and budget, to recommend the right products.
  • Customer Service: Provide exceptional customer service, which includes responding to inquiries and resolving any customer complaints.
  • Market Awareness: Stay informed about industry trends, market conditions, and competitor activities to identify new opportunities.
  • Sales Reporting: Prepare and present sales reports and forecasts to senior management.

 

  • Skills and Qualifications

 

  • Proven sales and negotiation skills
  • Strong communication and interpersonal skills
  • Ability to build and maintain client relationships
  • Goal-driven and self-motivated with a "hunter" mentality
  • Strong organizational and time management skills
  • Proficiency in Microsoft Office Suite and CRM systems is often required
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breifcase0-1 years

locationAl Olaya, Riyadh

1 day ago