Customer Services Manager📣 Job Ad

Join ZenHR as a Customer Success Manager!

We're in search of a passionate and motivated Customer Success Manager to enhance our team aimed at driving digital transformation across the MENA region.

About ZenHR:
ZenHR isn’t just another HR software; it’s a transformative experience tailored to provide peace of mind to HR departments and employees alike. Our award-winning, cloud-based HRMS addresses all stages of the HR value chain. Led by a youthful and enthusiastic team, we pride ourselves on continuous innovation and adaptation to the latest HR trends. Our hiring process emphasizes diversity, women empowerment, and inclusive culture.

What We Offer:

• Flexible working hours with the option for remote work
• Health insurance coverage from day one
• Access to mental health sessions, both online and in-person
• A supportive and engaging work atmosphere
• A vibrant culture with amazing colleagues

Your Role:
As a Customer Success Manager, you will:

• Achieve customer goals and enhance the customer journey.
• Maintain a high retention ratio and revenue growth through upselling and cross-selling.
• Build partnerships with clients while managing the customer health score and NPS.
• Conduct meetings and reviews to align with client needs and gather feedback.
• Guide customers from onboarding through to ongoing support.
• Participate in formulating customer success strategies.

Who You Are:
You possess:

• 3-7 years' experience in relevant fields such as customer success or business development.
• A Bachelor’s degree in IT, Business Administration, Marketing, or related disciplines.
• Experience in SaaS and a proven track record in achieving targets.
• Fluent in both English and Arabic.

This position offers an exciting opportunity to contribute to a leading company in the region.
Join us in making a significant difference in the HR domain!

Join BAAN Holding as a Business Development Manager!

As a key player in our organization, you will drive strategic growth initiatives and enhance our market presence. Your primary focus will be on cultivating robust customer relationships and aligning efforts with our corporate strategies to achieve financial objectives.

Key Responsibilities:

• Develop and execute long-term strategic plans aligned with BAAN's corporate objectives.
• Identify and pursue new business opportunities, demonstrating a self-starter mentality.
• Create and implement annual business plans that meet financial and strategic targets.
• Regularly report progress on business development activities to senior management.
• Lead the development of strategies that enhance net growth and profitability.
• Conduct market research to identify trends, customer needs, and new opportunities.
• Craft and present business proposals to secure lucrative contracts.
• Foster strong relationships with customers to support growth initiatives.
• Work closely with Marketing and Communications teams to enhance brand visibility.
• Mentor and guide a high-performing business development team.

Qualifications:

• Bachelor’s degree in Finance, Business Administration, or related fields (Master’s preferred).
• Minimum of 10 years of relevant experience, including 6 years in leadership roles.
• Proven success in business development with a solid history of closing significant deals.
• Fluent in English with exceptional communication skills.

Core Skills:

• Strategic Leadership, Resilience, Financial Expertise.
• Strong Negotiation and Influencing Skills.
• Proven Success in driving profitable growth.
• Excellent presentation and communication skills.
• Team Collaboration and Technical Proficiency in Microsoft Office.

Key Result Areas (KRAs):

• Market Expansion to increase market share.
• Revenue Growth through securing high-value contracts.
• Customer Relationship Management to enhance satisfaction scores.
• Team Performance through mentoring and leading.
• Effective implementation of strategic plans.

Position Overview
The Event Coordinator is responsible for planning, organizing, and executing a variety of events, ranging from corporate conferences to social gatherings. This role involves collaborating with clients, vendors, and internal teams to ensure smooth event operations and an exceptional attendee experience.

Key Responsibilities

• Event Planning & Execution:
  • Assist in the development of event concepts, timelines, and objectives.
  • Coordinate event logistics, including venue selection, catering, transportation, and audiovisual needs.
  • Handle event registrations, invitations, and RSVPs.
  • Ensure proper setup and breakdown of event spaces.
• Vendor Management:
  • Communicate with vendors for equipment rentals, food and beverage service, entertainment, etc.
  • Negotiate contracts with vendors to meet budgetary requirements.
  • Oversee vendor performance during events and ensure timely delivery of services.
• Budget Management:
  • Assist in preparing and maintaining event budgets.
  • Track expenses and provide regular financial reports to the Event Manager.
  • Ensure cost-effective solutions without compromising event quality.
• Client & Stakeholder Engagement:
  • Serve as the point of contact for clients and stakeholders before, during, and after the event.
  • Address client requests and resolve issues efficiently.
  • Work with internal marketing teams to promote events and boost attendance.
• On-Site Event Coordination:
  • Oversee day-of-event operations, ensuring smooth execution.
  • Manage event staff and volunteers, assigning roles and responsibilities.
  • Address any on-site issues or emergencies promptly.
• Post-Event Follow-Up:
  • Collect feedback from attendees and stakeholders.
  • Provide post-event reports, including financial analysis and event success metrics.
  • Coordinate post-event thank-you notes and other communications.

Skills:

• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Ability to manage budgets and negotiate with vendors.
• Familiarity with event management software and tools.
• Problem-solving skills and ability to work under pressure.

Personal Attributes:

• Attention to Detail: Ensures that every aspect of an event is executed to the highest standard.
• Adaptability: Capable of handling last-minute changes and unforeseen challenges.
• Team Player: Works well in a collaborative environment with colleagues and stakeholders.
• Time Management: Can manage multiple projects at once and meet tight deadlines.

Working Conditions:

• Work Environment: Office and event sites, with traveling whenever required.
• Hours: May include evenings, weekends, and holidays based on event schedules.