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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Us as a Senior Business Analyst - CRM!

We invite experienced professionals to become a part of Datamatics Technologies, located in Riyadh, Saudi Arabia. This critical role serves as a vital link between Business Units and IT, focusing on the analysis, articulation, and documentation of CRM-related business requirements.

Key Responsibilities:
  • Analyze and develop a clear understanding of submitted business requirements.
  • Coordinate requirement-gathering sessions with IT Project Managers and business stakeholders.
  • Conduct detailed elicitation sessions to capture all necessary information for CRM enhancements or change requests.
  • Evaluate existing business processes, identify gaps, and propose improvements.
  • Prepare comprehensive documentation including Business Requirement Documents (BRD), User Stories, and Process Flows.
  • Support the IT Project Manager during System Integration Testing.
  • Perform impact assessments for proposed changes.

Qualifications & Experience:
  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • 7–8 years of proven experience as a Business Analyst, preferably in CRM or IT roles.
  • Excellent documentation and requirement-gathering skills.
  • Strong analytical and problem-solving capabilities.
  • Ability to communicate effectively in English.

We offer a challenging environment with opportunities for personal and professional growth. Apply now to be part of our transformative journey in the IT services sector.

Requirements

  • Requires 2-5 Years experience

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