Customer Services Manager📣 Job Ad

Customer Service Manager - Central Region
Join Aljabr Rent a Car as a Customer Service Manager for the Central Region, where you will play a pivotal role in ensuring operational excellence and customer satisfaction. We pride ourselves on setting market-leading standards in vehicle rental services in Saudi Arabia.

Key Responsibilities:

• Oversee daily operations and guide customer service agents in their tasks.
• Monitor the status of substitute vehicles and ensure timely solutions for customers.
• Visit clients to resolve any ongoing disputes.
• Manage requests sent by customer service staff and coordinate with relevant departments.
• Work closely with the collections department regarding retrieved vehicles and contract statuses.
• Facilitate contract closures in the system.
• Ensure damages are logged to client accounts in the system.
• Collaborate with maintenance and accident management teams.
• Prepare discount notices in coordination with responsible customer service agents.
• Track inventory statuses of vehicles sent by the operations department.
• Perform additional tasks as assigned to the customer service department.

Languages Required:

• Fluency in Arabic (written and spoken).
• Proficiency in English (written and spoken).

Skills Required:

• Excellent communication and interpersonal skills.
• Strong leadership and problem-solving abilities.
• Teamwork and collaboration proficiency.
• Time management and multitasking skills.

Join ZenHR as a Customer Success Manager!

We're in search of a passionate and motivated Customer Success Manager to enhance our team aimed at driving digital transformation across the MENA region.

About ZenHR:
ZenHR isn’t just another HR software; it’s a transformative experience tailored to provide peace of mind to HR departments and employees alike. Our award-winning, cloud-based HRMS addresses all stages of the HR value chain. Led by a youthful and enthusiastic team, we pride ourselves on continuous innovation and adaptation to the latest HR trends. Our hiring process emphasizes diversity, women empowerment, and inclusive culture.

What We Offer:

• Flexible working hours with the option for remote work
• Health insurance coverage from day one
• Access to mental health sessions, both online and in-person
• A supportive and engaging work atmosphere
• A vibrant culture with amazing colleagues

Your Role:
As a Customer Success Manager, you will:

• Achieve customer goals and enhance the customer journey.
• Maintain a high retention ratio and revenue growth through upselling and cross-selling.
• Build partnerships with clients while managing the customer health score and NPS.
• Conduct meetings and reviews to align with client needs and gather feedback.
• Guide customers from onboarding through to ongoing support.
• Participate in formulating customer success strategies.

Who You Are:
You possess:

• 3-7 years' experience in relevant fields such as customer success or business development.
• A Bachelor’s degree in IT, Business Administration, Marketing, or related disciplines.
• Experience in SaaS and a proven track record in achieving targets.
• Fluent in both English and Arabic.

This position offers an exciting opportunity to contribute to a leading company in the region.
Join us in making a significant difference in the HR domain!

Join Optimize Integration Group (OIG) as a Sales Consultant!
OIG is a leading frozen food import service platform in China, renowned for its success in the industry for over 17 years. We are currently seeking a skilled Sales Consultant to join our team in Riyadh, Saudi Arabia. This role is part-time and hybrid, offering flexibility to work both remotely and on-site.

Responsibilities:

• Develop and expand our market presence by identifying and cultivating client resources, including local restaurant chains, supermarkets, food processing enterprises, and distributors.
• Promote local sales of imported frozen food products.

Qualifications:

• Fluency in English is a basic requirement; knowledge of local languages such as Arabic is advantageous.
• Proven experience in the imported frozen food industry, especially with channel relationships.
• Familiarity with local food import processes and requirements.
• Availability to accept part-time work.

Join us and be part of a dynamic team focused on delivering quality food products across borders!