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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Madi International as a Driver!
We are seeking a reliable and detail-oriented Driver to join our team in Riyadh. This role is crucial in supporting our sales distribution and customer delivery operations, ensuring the smooth and timely transportation of products while maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Safely deliver products to clients across Riyadh according to the assigned schedule.
  • Maintain accurate records of deliveries, inventory, and related documentation.
  • Assist in the loading and unloading of goods following company safety procedures.
  • Build and maintain strong customer relationships during delivery interactions.
  • Collect payments and ensure all delivery documents are properly completed.
  • Ensure vehicle cleanliness and conduct routine checks for safety and maintenance.

Requirements:
  • Valid Saudi driving license with a clean driving record.
  • Minimum 1 year of driving experience.
  • Strong knowledge of Riyadh routes and local traffic regulations.
  • Responsible, punctual, and able to communicate in Arabic or English.
  • Physically fit to handle loading and unloading tasks.

Nice to Have:
  • Previous experience in sales delivery or logistics roles.
  • Customer service background.
  • Basic knowledge of vehicle maintenance.
  • Ability to use mobile applications for delivery updates.

Perks And Benefits:
  • Opportunity to maximize time and savings through efficient route planning.
  • Stable full-time onsite position.
  • Supportive team environment.
  • Opportunities for career advancement.

Requirements

  • Requires 2-5 Years experience

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Job Title: Customer Service Representative

Job Purpose:
To provide excellent customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction while maintaining a professional and positive company image.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

  • Handle and resolve customer complaints efficiently and effectively.

  • Provide accurate information about products, services, policies, and promotions.

  • Process orders, applications, forms, and requests.

  • Maintain customer records by updating account information in the system.

  • Escalate complex issues to the appropriate department or supervisor when necessary.

  • Follow up with customers to ensure their concerns are fully resolved.

  • Collect and report customer feedback to improve service quality.

  • Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Qualifications and Skills:

  • High school diploma or equivalent (Bachelor’s degree preferred).

  • Proven experience in customer service or related field.

  • Strong communication, problem-solving, and active listening skills.

  • Ability to remain calm and professional under pressure.

  • Proficiency in using customer service software, CRM systems, and MS Office.

  • Strong multitasking and organizational abilities.

  • Fluency in [English/Arabic languages].

Working Conditions:

  • Based in Riyadh.

  • Night shift.

  • One day off per week.

  • May require weekends or public holidays depending on business ****

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