Empowerment Training Manager📣 Job Ad

About the Empowerment Training Manager Role

Maximus KSA (ماكسيموس السعودية) is seeking an experienced Empowerment Training Manager to lead and develop a team of Empowerment Trainers. Based in Riyadh, Saudi Arabia, this full-time position focuses on driving the successful delivery of high-quality learning interventions across our operations. The role involves managing training performance, designing impactful learning solutions, ensuring operational excellence, and maintaining high standards of learner experience and customer satisfaction.

Key Responsibilities

• Lead, coach, and manage a team of Empowerment Trainers to achieve operational and performance KPIs.
• Monitor trainer utilization, delivery hours, learner satisfaction, assessment outcomes, and administrative performance.
• Plan and manage monthly training schedules, balancing training delivery, administration, and learning design activities.
• Conduct regular performance reviews, coaching sessions, and development planning.
• Support recruitment, onboarding, succession planning, and talent development within the training team.
• Design and develop engaging learning content, facilitator guides, learner materials, assessments, and evaluation tools.
• Collaborate with Subject Matter Experts (SMEs) to create and enhance learning programs.
• Deliver training sessions (face-to-face and virtual) when required.
• Ensure accurate Learning Management System (LMS) administration and training records.
• Prepare operational reports, management updates, and performance dashboards.
• Drive continuous improvement initiatives to enhance learning effectiveness and customer experience.
• Ensure compliance with company policies, quality standards, information security, health & safety, and data privacy requirements.

Qualifications and Experience

• Bachelor's degree in Training & Development, Adult Education, Instructional Design, Human Resources, Business Administration, or a related field.
• Minimum 5 years of experience in learning design, training delivery, or Learning & Development, with a total experience range of 5-10 years.
• Previous experience leading and managing a team of trainers or facilitators.
• Proven experience designing and developing training programs and learning content.
• Hands-on experience administering Learning Management Systems (LMS).
• Experience delivering both instructor-led and virtual training.

Required Skills and Competencies

• Strong knowledge of instructional design principles and adult learning methodologies.
• Excellent communication, coaching, and stakeholder management skills.
• Strong project management, planning, and organizational skills.
• High proficiency in Microsoft Office applications (Excel, PowerPoint, Word, MS Teams); experience with design tools is an advantage.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Demonstrated leadership and team development capabilities.
• Proficiency in learning effectiveness measurement and reporting.
• Customer-centric mindset.
• Strategic thinking and commitment to continuous improvement.
• Strong relationship building and collaboration skills.
• Effective problem-solving and adaptability.

Benefits and Professional Growth

• Opportunities for professional development and career growth.
• A collaborative and supportive work environment.
• The chance to lead impactful learning and development initiatives.
• Exposure to innovative learning technologies and best practices.

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. Maximus KSA offers a dynamic setting for professionals dedicated to enhancing learning and development outcomes.