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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

TalentHUB announces its need for an experienced IT Manager to join a leading chain of sweets and bakeries in Riyadh, Saudi Arabia. The incumbent holds a full-time position and requires on-site presence, serving as a pivotal role in ensuring the operational stability of a growing network of branches across the Kingdom. The company relies on Point of Sale (POS), Enterprise Resource Planning (ERP), and integrated Inventory Management systems that demand continuous operation. The IT Manager will be responsible for the entire technical function, from infrastructure and cybersecurity to ensuring the continuous operation of POS systems, and will be directly accountable for branch continuity and overall operational stability. The specific company name will be disclosed after initial screening.

Role Responsibilities

This role is designed for an IT professional with hands-on experience in technology management for live, multi-branch retail or Food & Beverage (F&B) operations. The role demands a proactive approach, an understanding of the critical impact of system failures during peak hours, and the ability to ensure seamless integration of ERP and Inventory Management systems across multiple locations. The ideal candidate will lead a small IT team, act swiftly to resolve issues under operational pressure, and most importantly, anticipate and prevent problems before they impact the business. This role goes beyond mere ticket resolution; it's about driving business continuity through strategic IT management.

Key Tasks and Responsibilities

  • Own full responsibility for the IT function across all company branches, including infrastructure, networks, POS, ERP, and end-user systems.
  • Provide direct, hands-on support for POS and cashier systems to ensure 100% branch operational continuity.
  • Maintain, update, and optimize the integration between ERP, POS, and Inventory Management systems to support daily workflows.
  • Plan, develop, and improve branch network infrastructure and connectivity across the Kingdom.
  • Lead and manage the IT team, including task delegation, performance supervision, and ensuring issue resolution within agreed Service Level Agreements (SLAs).
  • Oversee the execution of IT projects, ensuring strict adherence to timelines, scope, and deliverables.
  • Enforce best practices for data protection, information security, and cybersecurity across all IT systems.
  • Proactively identify and escalate technical risks, acting as a technical partner with operations leadership.

Qualifications and Requirements

  • Minimum of 5 years of IT leadership experience.
  • At least two years of this experience must include IT management for multi-branch retail, F&B, or sweets/bakery operations; this is a mandatory requirement.
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Hands-on operational experience with POS systems, ERP platforms (*, Oracle, SAP, Microsoft Dynamics, or Odoo), and branch network infrastructure. This implies actual usage and management, not just exposure through vendors.
  • Proven track record of success in system integration between POS, ERP, and inventory systems, with measurable improvements in uptime or operational efficiency.
  • Demonstrated ability to effectively lead a small IT team under operational pressure and within tight timeframes.
  • Working knowledge of cybersecurity standards, data protection, and information security best practices.
  • Proficiency in English is required for vendor management and company reporting.
  • Working knowledge of Arabic is a strong advantage, given the nature of interaction with branches and the team.
  • The candidate must be based in Riyadh or willing to relocate.

Required Skills

  • Proficiency in managing and supporting POS systems.
  • Experience with ERP platforms (*, Oracle, SAP, Microsoft Dynamics, Odoo).
  • Experience in branch network infrastructure and connectivity.
  • Proven ability in system integration, especially between POS, ERP, and inventory.
  • Strong understanding and application of cybersecurity principles.
  • Knowledge of best practices in data protection and information security.
  • Effective team leadership and management skills.
  • Strong problem-solving capabilities, especially under pressure.
  • Ability to perform effectively under operational pressure and tight deadlines.

Job Details

Job Title: IT Manager

Company: TalentHUB

Location: Riyadh, Saudi Arabia

Employment Type: Full-time

Required Experience: 10+ years (including at least 2 years in IT management for multi-branch retail or F&B operations).


Requirements

  • Requires +10 Years experience

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