Information Technology Operations Team Lead📣 Job Ad

About the Role

2P Perfect Presentation is seeking an Information Technology Operations Team Lead to join our team in Riyadh, Saudi Arabia. This role is responsible for overseeing the organization's IT infrastructure and operations to ensure optimal system performance, robust security, and overall stability. The position requires driving continuous improvement initiatives across all IT services.

Role Overview

As the IT Operations Team Lead, you will manage a technical team focused on supporting and operating the company's infrastructure, operating systems, system software, and electronic services. This role demands a proactive approach to problem-solving, strong leadership capabilities, and a commitment to maintaining high standards of IT service delivery.

Key Responsibilities

• Lead the technical team in providing support for infrastructure, operating systems, system software, and electronic services.
• Communicate effectively with stakeholders regarding IT operations and projects.
• Manage the controlled and efficient deployment of technical changes to the IT infrastructure.
• Oversee the implementation of regular and security updates for operating systems and software.
• Supervise preventive maintenance activities to ensure service continuity and minimize downtime.
• Monitor system and service performance to ensure optimal stability and availability.
• Handle incidents and issues related to system operations and electronic services, coordinating team resolution.
• Escalate major issues to appropriate support teams and follow up on their resolution.
• Provide periodic and on-demand reports on the status of infrastructure, operating systems, system software, and electronic services.

Qualifications and Experience

• Bachelor’s degree in Computer Science, Computer Engineering, or a related IT field.
• A minimum of 7 years of experience in managing the operations, maintenance, and support of large-scale IT systems.
• 5-10 years of relevant experience is required for this contract position.

Required Skills and Expertise

• Strong knowledge of IT infrastructure, networks, and cloud platforms, including AWS and Azure.
• Proven experience with system administration for both Windows and Linux environments.
• Expertise in cybersecurity best practices and implementation.
• Familiarity with ITIL and other service management frameworks.
• Demonstrated project management capabilities and experience leading technical teams.
• Excellent problem-solving and analytical thinking skills.
• Strong communication and interpersonal skills for effective collaboration.
• Experience in vendor management and budgeting for IT operations.

Work Location

This is a contract position based in Riyadh, Saudi Arabia.