IT Supervisor📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
Al Barakat Group Co is looking for a highly skilled and experienced IT Supervisor to join their team in Riyadh, Saudi Arabia. This full-time role aims to maintain and enhance the company's IT infrastructure across its various locations, including POS, factories, and warehouses. The IT Supervisor will be responsible for installing, configuring, and managing a wide range of hardware and software systems, ensuring the smooth and continuous operation of all IT services to support business needs.
This position requires a proactive individual with a strong understanding of IT operations, system development, maintenance, and security. The IT Supervisor will play a key role in managing IT assets, vendor relationships, and coordinating the efforts of the IT support technician team to deliver reliable and efficient IT solutions.
Key Tasks and Responsibilities
- Responsible for the installation and configuration of MS Dynamics systems, Routers, 4G Modems, Switches, IP Cameras, Bio-metric Scanners, CPUs, Printers/Copiers, and Barcode Scanners at POS, factory, and warehouse locations.
- Oversee the management of Servers, Storage, Switches, Environment Monitoring systems, and Uninterruptible Power Supply (UPS) units within the Datacenter.
- Ensure continuous and effective monitoring of the datacenter.
- Manage and maintain Hardware/Software Virtualizations and Virtual Storage Area Networks (VSAN’s).
- Perform daily monitoring of System Health, Clusters Health, Systems Heart Beats, and Malware/Virus Detections.
- Responsible for effective online and offline backups of virtual servers, physical servers, SQL databases, Exchange mail databases, and server data.
- Manage Domain Registrations, Domain Hosting, and SSL certificates through providers like Go Daddy and Network Solutions.
- Effective communication with hardware, software, and communication vendors.
- Manage license audits, licensing, and renewals for various software and hardware, including Microsoft, Citrix, Symantec, Malwarebytes, Veeam, VMware, HPE Systems, DELL Storage, Sonicwall Firewall, FortiGate Firewall, Code TWO, and Bartender.
- Ensure the provision of data/internet connectivity between branches, the factory, the warehouse, and the headquarters.
- Manage the integration of IT operations, computer hardware, operating systems, communications, software applications, and data processing.
- Prioritize systems development, maintenance, and operations, and manage routine and emergency maintenance for the company's IT hardware facilities.
- Control Endpoint Security through anti-virus and anti-malware systems.
- Oversee system integration and manage PROGRAMME INSTALLATION.
- Control Gateway Security, including Firewall, Content Filtering, Anti-Virus, DPI-SSL enforcement, and ATP Captures.
- Establish and control systems access and security protocols.
- Coordinate operating protocols within multi-user IT networks that support voice, data, and text transmission.
- Monitor systems for performance optimization and implement recovery actions after system failures.
- Manage updates, upgrades, and patches for licensed software, including desktop/laptop operating systems, server operating systems, Office 365, SQL, Exchange, VMware, and Veeam.
- Conduct tests for new equipment and systems.
- Prepare technical reports on system operations.
- Prepare system cost estimates and cost-benefit analyses.
- Follow up on warranty policies and maintenance contracts with vendors.
- Verify and approve recurring payments for internet/data connectivity, service renewals, and warranty renewals.
- Coordinate and distribute work and assign tasks to the IT support technician team.
- Ensure the provision of uninterrupted IT services to meet the company's business needs.
- Manage surveillance cameras, including defining technical specifications for purchase, and follow up on installation and system integration.
- Ensure the readiness, efficiency, and maintenance of surveillance cameras across all company branches, headquarters, and projects.
- Monitor and ensure the performance of fingerprint devices at all company locations and branches.
- Schedule and execute periodic showroom visits to ensure the proper performance of technical matters, including computers, cameras, fingerprint devices, security PCs, and STC Pay systems.
- Resolve all IT-related issues.
Required Qualifications and Experience
- Minimum of 5 to 10 years of experience in IT supervision and management.
- Proven experience in installing and configuring MS Dynamics systems, routers, switches, IP cameras, biometric scanners, printers/copiers, and barcode scanners.
- Clear experience in managing servers, storage, and datacenter infrastructure.
- Proficiency in managing hardware and software virtualizations, including VSANs.
- Experience in monitoring system health, cluster health, and threat detection.
- Strong understanding of backup strategies for virtual and physical servers, databases, and data.
- Experience in domain registration, hosting, and SSL certificates.
- Familiarity with managing IT vendor relationships and contracts.
- Experience in managing and renewing licenses for a variety of software.
- Knowledge of network connectivity solutions for multiple sites.
- Experience in managing IT operations, hardware, operating systems, communications, software, and data processing.
- Ability to prioritize systems development, maintenance, and operations.
- Experience in managing endpoint and gateway security, including firewalls and anti-virus solutions.
- Proficiency in managing systems access and security.
- Experience with multi-user IT network protocols for voice, data, and text transmission.
- Skills in system optimization and recovery.
- Experience in managing updates, upgrades, and patches for operating systems and applications.
- Ability to test new equipment and systems.
- Experience in preparing technical reports, cost estimates, and cost-benefit analyses.
- Familiarity with warranty policies and maintenance contracts.
- Experience in approving recurring payments and renewals.
- Proven ability to coordinate and manage an IT support technician team.
- Experience in managing surveillance camera systems and fingerprint devices.
- Ability to conduct technical assessments at various company locations, including showrooms.
Technical Skills
- MS Dynamics
- Routers
- 4G Modems
- Switches
- IP Cameras
- Bio-metric Scanners
- CPUs
- Printers/Copiers
- Barcode Scanners
- Servers
- Storage
- Environment Monitoring
- UPS
- Datacenter Monitoring
- Hardware Virtualizations
- Software Virtualizations
- VSAN’s (Virtual Storage Area Networks)
- System Health Monitoring
- Clusters Health Monitoring
- Systems Heart Beats Monitoring
- Malware/Virus Detections
- Backups (Online/Offline)
- Virtual Servers
- Physical Servers
- SQL Databases
- Exchange Mail Databases
- Domain Registrations
- Domain Hosting
- SSL Certifications
- Go Daddy
- Network Solutions
- Hardware/Software Vendors
- Communication Vendors
- License Audit
- Licensing
- Renewals
- Microsoft Products
- Citrix
- Symantec
- Malwarebytes
- Veeam
- VMware
- HPE Systems
- DELL Storage
- Sonicwall Firewall
- FortiGate Firewall
- Code TWO
- Bartender
- Data/Internet Connectivity
- IT Operations Integration
- Computer Hardware Administration
- Operating Systems Administration
- Communications Administration
- Software Applications Administration
- Data Processing Administration
- Systems Development
- Systems Maintenance
- Systems Operations
- IT Hardware Facilities Maintenance
- Endpoint Security
- Anti-Virus Systems
- Anti-Malware Systems
- Integration Systems
- PROGRAMME INSTALLATION
- Gateway Security
- Firewall Management
- Content Filtering
- DPI-SSL Enforcement
- ATP Captures
- Systems Access Control
- Systems Security Control
- Multi-user IT Networks
- Voice Transmission Protocols
- Data Transmission Protocols
- Text Transmission Protocols
- System Optimization
- System Recovery
- Patch Management
- Upgrades
- Updates
- Desktop OS
- Laptop OS
- Server OS
- Office 365
- Exchange
- Testing New Equipment
- Testing New Systems
- Technical Report Preparation
- Systems Cost Estimates
- Cost-Benefit Analyses
- Warranty Policies
- Maintenance Contracts
- Supplier Follow-up
- Recurring Payments Approval
- Service Renewals
- Warranty Renewals
- Coordination with IT Support Technicians
- Work Distribution
- Work Assignments
- Uninterruptible IT Services Provision
- Surveillance Camera Systems
- Technical Specifications for Cameras
- Camera Installation Follow-up
- Security Camera Systems
- Surveillance Camera Readiness
- Surveillance Camera Efficiency
- Surveillance Camera Maintenance
- Fingerprint Devices
- Fingerprint Device Monitoring
- Fingerprint Device Performance
- Showroom Technical Assessments
- Information Technology Issue Resolution
Work Environment and Location
This is a full-time role based in Riyadh, Saudi Arabia. The work requires coordination with the IT support team and supervision of their tasks.
Requirements
- Requires 5-10 Years experience
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