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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAl Murabba, Riyadh
Loyalty Program Specialist (أخصائي برامج ولاء العملاء)

  • Planning, designing, and implementing loyalty campaigns and programs in accordance with company objectives and customer behavior.
  • Analyzing customer data and purchasing patterns to develop tailored offers and campaigns that increase engagement and spending.
  • Developing and implementing strategies to acquire new members for the loyalty program and increase registration rates.
  • Developing initiatives aimed at enhancing the loyalty of current customers and increasing retention rates.
  • Preparing and executing reactivation campaigns for inactive customers and recovering customers who have stopped purchasing.
  • Monitoring and analyzing key performance indicators of the program such as retention rate, visit frequency, average spending, and customer lifetime value.
  • Segmenting the customer base into different segments and building targeted campaigns for each segment.
  • Coordinating with marketing, operations, and IT teams to ensure efficient implementation of campaigns.
  • Preparing periodic reports and providing necessary recommendations to improve the performance of the loyalty program and achieve growth objectives.

  • Requirements

    • For Saudis Only
    • GOSI Registration Required
    • Requires 2-5 Years experience
    • Intermediate in English

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