Operations Excellence Coordinator📣 Job Ad

About the Role

Salasa is seeking a motivated and detail-oriented Operations Excellence Coordinator to join our team in Riyadh, Saudi Arabia. This role is crucial in supporting the Operations Excellence team to drive continuous improvement, enhance operational governance, and optimize performance across Salasa's fulfillment, transportation, and logistics operations. The Operations Excellence Coordinator will play a key part in data analysis, KPI monitoring, project coordination, and ensuring adherence to operational standards. This is an opportunity for an early-career professional to gain hands-on experience in a dynamic logistics environment, supporting the collection and analysis of operational data to identify areas for improvement and assist in the implementation of strategic initiatives.

Key Responsibilities

• Maintain and update operational performance dashboards, reports, and Key Performance Indicator (KPI) trackers.
• Collect, validate, and analyze operational data to identify trends, risks, and opportunities for improvement.
• Coordinate operational excellence initiatives across fulfillment centers, dark stores, transportation, and support functions.
• Support the implementation and follow-up of continuous improvement projects.
• Assist in documenting and maintaining Standard Operating Procedures (SOPs), work instructions, policies, and process maps.
• Track action items arising from audits, operational reviews, and management meetings.
• Support operational audits and compliance reviews to ensure adherence to company standards.
• Prepare weekly and monthly operational performance reports for management.
• Coordinate with stakeholders to ensure timely execution of improvement plans.
• Monitor operational Service Level Agreements (SLAs) and escalate performance gaps when necessary.
• Support workforce productivity and process optimization studies.
• Assist in preparing presentations, business reviews, and executive reports.
• Participate in root cause analysis and corrective action planning.
• Maintain project documentation and ensure proper record-keeping.

Qualifications and Requirements

• Bachelor's degree in Industrial Engineering, Supply Chain, Logistics, Business Administration, or a related field.
• 0-3 years of experience in logistics, supply chain, warehouse operations, operations excellence, business excellence, or process improvement.
• Advanced proficiency in Microsoft Excel and Microsoft PowerPoint.
• Strong analytical and reporting skills.
• Excellent communication and stakeholder management abilities.
• Knowledge of KPI management, process mapping, and continuous improvement methodologies is preferred.
• Experience with Business Intelligence (BI) tools such as Power BI is an advantage.

Required Skills

• Data Analysis
• Reporting & Dashboard Management
• Process Improvement
• Project Coordination
• Problem Solving
• Attention to Detail
• Operational Excellence Mindset
• Communication & Collaboration
• Microsoft Excel
• Microsoft PowerPoint
• KPI Management
• Process Mapping
• Continuous Improvement Methodologies
• BI Tools
• Power BI

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves supporting operations across various functions within Salasa's logistics network.