
Operations Manager📣 Job Ad
in Fursan Travel
23 days ago

Contract Type | Full-time | |
Workplace type | On-site | |
Location | Riyadh |
Join Our Team as an Operations Manager at Fursan Travel
As a leading travel services provider in the Kingdom of Saudi Arabia since 1980, Fursan Travel is looking for an Operations Manager to enhance our operational efficiency and customer satisfaction.
Key Responsibilities:
Qualifications & Experience:
As a leading travel services provider in the Kingdom of Saudi Arabia since 1980, Fursan Travel is looking for an Operations Manager to enhance our operational efficiency and customer satisfaction.
Key Responsibilities:
- Ensure fair and efficient distribution of tasks among team members.
- Monitor adherence to Service Level Agreements (SLA) and drive customer satisfaction.
- Provide ongoing coaching and constructive feedback to team members to enhance performance.
- Collaborate with different departments and support colleagues as needed.
- Regularly review and comply with company policies and procedures.
- Conduct call quality monitoring to identify training needs.
- Escalate technical issues to the Help Desk when required.
- Suggest and implement process improvements to enhance operational efficiency.
Qualifications & Experience:
- Bachelor’s degree in any field (postgraduate degree in management is preferred).
- 89 years of relevant experience, preferably in corporate operations.
- Strong logical thinking and analytical skills.
- Flexibility and adaptability to dynamic work environments.
- Self-motivated, proactive, and able to work independently.
- Openness to feedback and commitment to continuous self-development.
Requirements
- Requires 2-5 Years experience
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