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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Our Team as an Operations Manager at Fursan Travel
As a leading travel services provider in the Kingdom of Saudi Arabia since 1980, Fursan Travel is looking for an Operations Manager to enhance our operational efficiency and customer satisfaction.

Key Responsibilities:
  • Ensure fair and efficient distribution of tasks among team members.
  • Monitor adherence to Service Level Agreements (SLA) and drive customer satisfaction.
  • Provide ongoing coaching and constructive feedback to team members to enhance performance.
  • Collaborate with different departments and support colleagues as needed.
  • Regularly review and comply with company policies and procedures.
  • Conduct call quality monitoring to identify training needs.
  • Escalate technical issues to the Help Desk when required.
  • Suggest and implement process improvements to enhance operational efficiency.

Qualifications & Experience:
  • Bachelor’s degree in any field (postgraduate degree in management is preferred).
  • 89 years of relevant experience, preferably in corporate operations.
  • Strong logical thinking and analytical skills.
  • Flexibility and adaptability to dynamic work environments.
  • Self-motivated, proactive, and able to work independently.
  • Openness to feedback and commitment to continuous self-development.

Requirements

  • No experience required

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- Able to write and pitch stories in both languages

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- Build and maintain strong relationships with journalists and editors across all major KSA print, broadcast, and digital outlets
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- Distribute press releases, secure timely coverage, and follow up effectively to maximize media results
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- We give you one additional day of holiday entitlement per year served, capped at five days
- Annual flight budget after one year of employment
- Private medical insurance
- 10% commission on any fees introduced to the company
- Remote working for 10 days over the summer

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