Operations Manager📣 Job Ad

About Alaan
Alaan is the Middle East’s first AI-powered spend management platform, built to help businesses save time and money. Our all-in-one solution combines smart corporate cards, real-time expense tracking, AI-powered automation, seamless accounting integrations, and deep financial insights- designed to simplify finance operations and maximize control over company spend.

About The Role
As an Operations Manager - Accounting at Alaan, you will be a go-to expert for all customer-facing accounting-related issues and queries. You’ll work cross-functionally with customer success, customer support, product, and engineering teams to guide integration best practices, troubleshoot accounting issues, enhance our product, and strengthen internal tools and processes. If you enjoy applying your accounting knowledge to solve operational challenges, you'll thrive in this role.

What You'll Do

• Delight our customers with your knowledge of setup, troubleshooting, and optimization of accounting systems.
• Educate customers on best practices in reconciliation, chart of accounts mapping, journal entries, and financial reporting workflows.
• Empower the customer support team to handle basic accounting issues confidently by maintaining internal documentation and training resources.
• Build tools, playbooks, and processes to streamline support for accounting and finance-related queries.
• Act as an escalation point for complex or high-impact accounting issues.
• Work closely with the product team to design, test and roll-out accounting features, ensuring they meet customer expectations and real-world accounting standards.
• Collaborate with engineering to debug technical issues that affect accounting logic, data accuracy, or sync reliability.
• Advocate for improvements to accounting-related user experience based on customer feedback and support trends.

What We Are Looking For

• 36 years of experience in an operations or accounting role at a fintech, SaaS, or financial services company.
• Familiarity with accounting systems and concepts; and deep knowledge of at least two: Xero, QuickBooks, Microsoft Dynamics, Oracle Netsuite, Zoho Books, Odoo.
• Strong problem-solving skills and comfort working with technical teams and APIs.
• Owner mentality and hands-on approach, demonstrating a willingness to cover various Operations tasks.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proven ability to work independently and make decisions autonomously.

What's In It For You

• Contribute to building the Middle East’s most beloved fintech brand from the ground up.
• Benefit from a role with significant ownership and accountability.
• Thrive in a flexible hybrid culture with ample work-life balance.
• Participate in exciting offsite events.
• Competitive salary and equity.
• Enjoy additional perks like travel allowances, gym memberships, and more.

Join Our Team as an Operations Manager at Fursan Travel
As a leading travel services provider in the Kingdom of Saudi Arabia since 1980, Fursan Travel is looking for an Operations Manager to enhance our operational efficiency and customer satisfaction.

Key Responsibilities:

• Ensure fair and efficient distribution of tasks among team members.
• Monitor adherence to Service Level Agreements (SLA) and drive customer satisfaction.
• Provide ongoing coaching and constructive feedback to team members to enhance performance.
• Collaborate with different departments and support colleagues as needed.
• Regularly review and comply with company policies and procedures.
• Conduct call quality monitoring to identify training needs.
• Escalate technical issues to the Help Desk when required.
• Suggest and implement process improvements to enhance operational efficiency.

Qualifications & Experience:

• Bachelor’s degree in any field (postgraduate degree in management is preferred).
• 89 years of relevant experience, preferably in corporate operations.
• Strong logical thinking and analytical skills.
• Flexibility and adaptability to dynamic work environments.
• Self-motivated, proactive, and able to work independently.
• Openness to feedback and commitment to continuous self-development.

Join our team as an Operations Manager!
We are BSinvestment company seeking a skilled Operations Manager with a strong background in the travel and tourism sector. As the Operations Manager, you will play a crucial role in managing and optimizing our operations, ensuring outstanding service delivery.

Requirements:

• Proven experience in operations management.
• Strong background in the travel and tourism industry.
• Excellent leadership and organizational skills.
• Strong decision-making capabilities.

If you meet these qualifications and are ready for a new challenge, we welcome your application.