Operations Specialist📣 Job Ad

About the Role

Stella Stays is a hospitality brand focused on creating tech-driven, well-designed living spaces that are bookable online and ready for immediate occupancy. The company is expanding its operations in the MENA region with a modern approach to traditional hospitality models. As an Operations Specialist in Riyadh, you will play a key role in ensuring the efficient and smooth operation of Stella Stays properties, maintaining high standards, and contributing to a positive guest experience.

This position is central to daily operations, involving the implementation of property management strategies and oversight of all property activities to ensure they meet the highest standards. This is an opportunity for individuals who are driven, thrive in a fast-paced growth environment, and aim to make a significant contribution to a developing company.

Key Responsibilities

• Address and resolve guest concerns and issues promptly to ensure a high level of guest satisfaction.
• Be available to respond to emergencies, prioritizing guest safety and well-being.
• Prepare and distribute operational reports, responding to all requests in a timely manner.
• Manage daily property operations, including budget oversight and adherence to project timelines.
• Ensure all assigned tasks are completed within the agreed-upon Service Level Agreements (SLAs).
• Maintain accurate and up-to-date operational records on a daily basis.
• Coordinate with approved service providers for maintenance, renovations, and repairs, which includes obtaining quotes, overseeing work execution, and managing costs within budget.
• Understand the functions of various service providers to facilitate seamless operational workflows.
• Contribute to achieving budgetary goals by identifying and implementing cost-effective solutions.
• Enhance guest satisfaction through effective communication and problem-solving.
• Identify opportunities for process improvements and increased operational efficiency.
• Develop and maintain strong relationships with suppliers to ensure reliable service delivery and smooth operations.

Qualifications and Experience

• Possess 2-5 years of experience in operations or facilities management.
• Have a solid background in property management and overseeing daily operational activities.
• Demonstrate proven experience in managing maintenance and renovation projects, including working with third-party suppliers.
• Be proficient in using the Microsoft Office Suite and other relevant operational tools.

Required Skills

• Excellent communication and interpersonal abilities.
• Demonstrated leadership capabilities.
• Proficiency in budget management and financial oversight.
• Expertise in property management principles and operational workflows.
• Strong negotiation skills.
• Competence in using Microsoft Office Suite and other relevant software applications.

Work Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of experience in operations or facilities management, with a focus on property management and supplier coordination.