Operations Supervisor📣 Job Ad

Role Purpose
To serve as the primary on-site landlord representative, ensuring disciplined daily operations, visible landlord presence, structured tenant engagement, and consistent asset presentation standards.

Key Responsibilities
- Ensure that retail operations are professionally governed at site level while aligning with central Asset Operations governance.
- Represent the operational authority of the landlord on-site.
- Protect tenant performance, customer experience, and asset integrity through structured execution.

Asset Context
- Retail-led mixed-use community asset with active trading tenants (Retail & F&B).
- High footfall environment with extended trading hours (evenings & weekends).
- Coordinate with development for phased delivery.

Experience & Qualifications
- 7–12 years’ experience in retail mall management or high-footfall mixed-use environments.
- Proven experience supervising outsourced FM providers.
- Experience in tenant coordination and retail trading environments.
- Knowledge of mall operations, F&B trading requirements, and community retail dynamics.
- Strong understanding of SLA/KPI-based contractor management.
- Bachelor’s degree (Engineering, Business, or related field preferred).

Core Competencies
- Fluent in Arabic and English (mandatory for tenant and authority interaction).
- Strong on-site leadership presence and operational discipline.
- Attention to detail and structured governance mindset.
- Ability to remain calm under pressure and possess commercial awareness in retail environments.
- Strong interpersonal & conflict resolution skills and ability to work extended trading hours when required.

Working Model
- Shift-based coverage aligned with trading hours, with weekend presence required and evening coverage during F&B peak periods.

About the Company:
EZ Parts is the first digital platform in Saudi Arabia specialized in the used car parts market within the circular economy. The platform connects car owners, repair shops, and insurance companies with salvage yards and spare parts, ensuring transparency and fair prices.

Job Description:
A full-time supervisory role (in-person) in Riyadh. The operations supervisor oversees three main areas:

• Store Relations: Managing and developing relationships with partner salvage yards, activating their accounts, updating their data and inventory, and visiting them periodically in the field.
• Orders and Delivery: Supervising the entire order cycle from receipt to delivery, coordinating with couriers, and handling cases of delay and return.
• Customer Service: Providing technical support via WhatsApp and phone, solving problems, and gathering feedback to improve the service.

The role includes monitoring performance indicators, submitting reports to the executive director, and developing work procedures to achieve the platform's goals.

Qualifications:

• Proven experience in managing or supervising operations and logistics.
• Strong leadership skills in coordinating with teams and problem-solving.
• Knowledge of operating digital platforms or e-commerce is an added advantage.
• Excellent communication and organizational skills in Arabic and English, and proficiency in Hindi is a plus.
• Understanding of quality assurance methods and performance monitoring.
• Ability to work in-person in Riyadh and collaborate with diverse teams.
• A degree in business administration, operations management, or a related field is preferred.