Ops Tech SME, Quick Commerce📣 Job Ad

About the Role

Amazon is seeking a motivated Operations Tech SME (Subject Matter Expert) to join its Quick Commerce team in Riyadh, Saudi Arabia. This role is integral to supporting high-growth, technology-enabled operations. You will act as a key liaison between Operations, Product, and Tech teams, ensuring smooth launches, stable system workflows, and a positive customer experience. The primary focus will be on troubleshooting system issues, validating operational accuracy, and ensuring process readiness for successful day-one performance of new sites or products.

Key Responsibilities

• Lead operational readiness initiatives and actively support launch activities, ensuring workflows, tools, and processes function as expected.
• Diagnose and troubleshoot system issues by collaborating closely with Tech, Product, and Operations teams.
• Conduct structured testing, validate process accuracy, and identify gaps or potential issues before product or site launches.
• Support data validation efforts related to operational workflows and customer-facing promises to ensure accuracy and reliability.
• Coordinate effectively with cross-functional partners to resolve defects and ensure complete readiness for go-live.
• Monitor performance post-launch, promptly escalate emerging issues, and drive timely root-cause resolution.
• Identify recurring patterns in operational issues, propose long-term fixes, and contribute to continuous improvement initiatives.
• Communicate clearly with all stakeholders, providing timely updates, comprehensive documentation, and status reports.

Qualifications and Requirements

• Bachelor's degree in Engineering, Computer Science, Operations, or a related field.
• 1-5 years of experience in operations, technical support, or product/tech coordination roles.
• Proven experience in troubleshooting system or process issues and driving them to resolution.
• Ability to work with data, validate its accuracy, and perform basic analysis using tools like Excel or similar.
• Strong written and verbal communication skills, with demonstrated ability to work effectively cross-functionally.
• Capacity to manage multiple priorities simultaneously in fast-paced and ambiguous environments.
• Experience supporting technology-enabled operations or launch environments.
• Understanding of workflow testing, UAT (User Acceptance Testing) processes, or structured defect validation.
• Ability to analyze root causes, identify patterns, and recommend long-term improvements.
• Experience working with product, tech, or last-mile/fulfillment teams.
• Strong problem-solving skills with a bias for action and a high degree of ownership.

Required Skills

• Operations
• Technology
• Product Management
• System Troubleshooting
• Process Readiness
• Data Validation
• Cross-functional Collaboration
• Root Cause Analysis
• Continuous Improvement
• Communication (Written and Verbal)
• Microsoft Excel
• Problem-Solving
• Workflow Testing
• UAT Processes

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role is part of Amazon's Quick Commerce operations, specifically within the Afaq - Warehouse Branch - J02. The required experience for this role is 2-5 years.