Presales Engineer📣 Job Ad

About the Role

IDEMIA Public Security is seeking a Presales Engineer to join our team in Riyadh, Saudi Arabia. This role is essential for supporting sales efforts by providing technical expertise, delivering demonstrations, and architecting solutions for clients. The Presales Engineer will serve as a key technical liaison, ensuring customer needs are met and IDEMIA's value proposition is communicated effectively.

Working closely with the Regional Sales Director, you will collaborate with internal teams including Product Management, Engineering, and Support. This position offers the opportunity to engage with diverse clients and contribute to the deployment of public security solutions across Saudi Arabia and the Middle East region.

Key Responsibilities

• Support the Regional Sales Director in customer meetings and business development activities.
• Deliver technical presentations, workshops, and demonstrations of IDEMIA solutions to potential clients.
• Articulate IDEMIA's key differentiators and address complex customer technical questions.
• Lead technical discovery sessions to understand customer requirements and business challenges.
• Support Proof of Concept (POC) activities from planning through to completion.
• Configure and deploy IDEMIA products and solutions for demonstration and POC purposes.
• Act as the primary technical point of contact for customers, partners, and system integrators during evaluations and POCs.
• Define solution architectures and recommend suitable products and services to meet customer requirements.
• Prepare technical documentation, solution designs, and customer presentations.
• Communicate customer feedback and market requirements to Product Management.
• Monitor competitor activity and industry trends, providing recommendations for product evolution.
• Collaborate with Engineering, Product, Support, and Sales teams to resolve technical issues.
• Support project handover activities to implementation teams.
• Provide weekly and monthly activity reporting.
• Undertake travel across Saudi Arabia and the Middle East region as required.

Qualifications and Requirements

• A Bachelor's degree in Computer Science, Information Technology, Electronics Engineering, or a related discipline.
• A minimum of 5 years of experience in a customer-facing technical, integration, presales, or solutions engineering role.
• Demonstrated experience supporting customer demonstrations, technical workshops, or proof of concept activities.
• A strong understanding of solution architecture principles and systems integration methodologies.
• Excellent troubleshooting and problem-solving capabilities.
• Proficiency in clear and effective communication and presentation.
• Proven experience working collaboratively with customers, partners, and system integrators.

Required Skills and Experience

• Technical Presentations, Workshops, and Demonstrations
• Technical Discovery Sessions
• Proof of Concept (POC) Activities
• Solution Architecture and Systems Integration
• Troubleshooting and Problem Solving
• Communication and Presentation Skills
• Experience with Physical Access Control, Identity Management, or Security Solutions
• Linux Administration and Troubleshooting
• Knowledge of Networking Fundamentals and Enterprise Infrastructure Environments
• Experience within government, airport, transportation, public security, or critical infrastructure sectors is advantageous.
• Arabic language skills would be a significant advantage.

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires travel across Saudi Arabia and the wider Middle East region to fulfill job duties.