Project Operations Manager📣 Job Ad

About the Role

Wosol Concierge is seeking a hands-on Project Operations Manager to join their team in Riyadh, Saudi Arabia. This role is essential for supporting the management of a premium concierge services project, focusing on service delivery and operational efficiency. Reporting to the Senior Project Manager, the Project Operations Manager will oversee daily operations, maintain service quality, manage reporting, drive team performance, and contribute to project improvements. This is a key operational leadership position responsible for guiding Area Supervisors and concierge staff.

Key Responsibilities

• Manage daily concierge operations across designated locations.
• Ensure complete staffing, adequate shift coverage, and operational readiness.
• Lead and follow up with Area Supervisors on their daily performance and team management.
• Monitor staff attendance, grooming standards, disciplinary matters, and adherence to service standards.
• Handle escalations, manage incidents, and resolve operational challenges.
• Prepare and submit comprehensive weekly and monthly performance reports to senior management.
• Support project development initiatives, process improvement, and service enhancement strategies.
• Ensure compliance with Standard Operating Procedures (SOPs), Key Performance Indicators (KPIs), reporting standards, and client expectations.
• Maintain professional and clear communication with internal management and client representatives.

Qualifications and Experience

• Proven experience in hospitality, concierge services, facility management, property management, or front-office operations.
• Previous experience managing supervisors or leading large operational teams.
• Demonstrated strong leadership, follow-up, and problem-solving skills.
• Ability to perform effectively under pressure and maintain consistent service stability.
• Excellent communication skills in both Arabic and English.
• Strong reporting and documentation capabilities.
• Professional appearance and a high level of attention to detail.
• Proficiency in Microsoft Office Suite is preferred.
• 5-10 years of relevant experience is required.

Required Skills

• Hospitality
• Concierge Services
• Facility Management
• Property Management
• Front-office Operations
• Leadership
• Follow-up
• Problem-solving
• Communication (Arabic & English)
• Reporting
• Documentation
• Microsoft Office Proficiency

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. Immediate joiners are preferred.

Application Process

Interested candidates are invited to send their CV to k@******************************.