Room Controller ( Saudi Only)📣 Job Ad

About the Role

Mövenpick Hotels & Resorts, a member of the Accor network, is seeking a Room Controller to join its team in Riyadh, Saudi Arabia. As part of a global group with diverse brands and hospitality offerings, the company focuses on valuing contributions and providing opportunities for development. The organization is committed to responsible hospitality, aiming to create positive impacts for guests, colleagues, and the environment.

Key Responsibilities

• Oversee daily room assignments, ensuring guest preferences and operational needs are balanced to maximize hotel occupancy.
• Coordinate with Front Office, Guest Relations, and Reservations teams to manage VIP guests, loyalty program upgrades, and identify upsell opportunities.
• Collaborate with the Housekeeping department to track room status, prioritize cleaning schedules, and ensure rooms are ready for guest check-ins.
• Monitor real-time room availability and work with Revenue Management and Front Office to optimize occupancy, including handling walk-in guests and last-minute booking changes.
• Fulfill guest requests for specific room configurations and manage room changes with minimal disruption.
• Prepare room assignments in advance by reviewing daily arrivals and prioritizing VIP guests, loyalty members, and suite bookings.
• Handle emergency room relocations and maintenance-related reassignments promptly, ensuring clear communication and arranging alternative accommodations.

Qualifications and Requirements

• A minimum of 2 to 5 years of relevant experience in a similar role within the hospitality industry.
• Must be a Saudi national.

Required Skills

• Proficiency in Room Assignments and Reservations Management.
• Strong Guest Relations and Guest Request Fulfillment capabilities.
• Effective Housekeeping Coordination and Front Office Operations management.
• Understanding of Revenue Management principles.
• Ability to handle Emergency Response situations effectively.

Work Location and Environment

This is a full-time position based in Riyadh, Saudi Arabia. Mövenpick Hotels & Resorts is committed to diversity and inclusion, aiming to attract, recruit, and promote diverse talent within an inclusive company culture.