Controller-Rooms📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
W Hotels in Riyadh, Saudi Arabia, is seeking a Controller-Rooms to join its team. This is a full-time, non-supervisory position, offering an opportunity for individuals with 0-1 year of experience to launch their careers in hotel operations. The Controller-Rooms plays a vital role in ensuring seamless guest experiences by managing room assignments, check-in/check-out processes, and guest satisfaction.
Brand Philosophy
W Hotels' mission is to ignite curiosity and broaden horizons, creating a space where life can be experienced. The brand is renowned for redefining luxury standards globally, driven by a spirit of bold innovation and a service culture based on the principle of "Whatever/Whenever." Joining W Hotels means becoming part of a portfolio of brands under Marriott International, where you can bring your best self, work with purpose, be part of a great global team, and become the best version of yourself.
Key Tasks and Responsibilities
- Assign rooms according to guest requests and preferences as much as possible.
- Check in pre-registered guests and prepare key packets.
- Organize and coordinate check-in and pre-registration procedures for arriving groups.
- Review, track, and fulfill requests for room changes or extensions when possible, informing relevant staff of the status.
- Confirm reservations and cancellations.
- Review unavailable rooms daily.
- Ensure rates match market codes and document any exceptions.
- Verify and adjust guest bills.
- Archive guest folios or documents.
- Process all guest check-ins and check-outs.
- Activate room keys.
- Secure correct payment.
- Identify any over-commitments.
- Perform duplicate reservation checks and book rooms accordingly.
- Run daily reports to monitor operations.
- Follow up with guests to ensure their requests have been met or their problems resolved to their satisfaction.
- Receive, record, and relay messages accurately, completely, and with the urgency required.
- Follow all company policies and procedures.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge each guest according to company standards.
- Anticipate and exceed guest service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Prepare and review written documentation accurately and completely.
- Answer telephones using appropriate etiquette.
- Coordinate tasks and work with other departments effectively.
- Act as a role model for the department.
- Develop and maintain positive working relationships with others.
- Support the team to achieve common goals.
- Comply with quality assurance standards.
- Stand or sit, or walk for extended periods of time.
- Input and access information using a computer and/or point of sale system.
- Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
- Perform other reasonable job duties as requested by supervisors.
Qualifications and Requirements
- High school diploma or equivalent.
- Less than one year of relevant work experience.
- No supervisory experience required.
- No specific licenses or certifications required.
Required Skills
- Guest request management.
- Reservation confirmation.
- Bill verification.
- Payment processing.
- Report generation.
- Customer service excellence.
- Professional communication (verbal and written).
- Teamwork and collaboration.
- Computer and point-of-sale system operation.
Additional Information
Marriott International is committed to being an equal opportunity employer and welcomes everyone and provides access to opportunities. The company actively promotes an environment where the unique backgrounds of employees are celebrated, recognizing that their greatest strength lies in the rich blend of culture, talent, and experience. The company is committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable laws.
Requirements
- No experience required
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