Sales & Account Management Specialist📣 Job Ad

About the Sales & Account Management Specialist Role

stc is seeking a Sales & Account Management Specialist to join its team in Riyadh. This full-time position is suitable for individuals with 0-1 years of experience, focusing on supporting sales operations and client interactions to ensure effective service delivery and customer satisfaction.

Role Overview and Objectives

The Sales & Account Management Specialist will support the implementation of operational governance frameworks for business-critical services. This involves monitoring performance, managing documentation, and ensuring alignment with internal service level agreements and regulatory requirements. The role is integral to smooth sales operations, effective customer engagement, and successful service delivery, all in adherence to approved policies and procedures.

Key Responsibilities

• Support account planning and execution by coordinating with sales teams, maintaining customer data, and monitoring sales operations for performance insights.
• Assist in client interactions by gathering customer requirements and liaising with internal stakeholders to facilitate proper service delivery.
• Support the identification of sales opportunities through cross-selling and up-selling initiatives to contribute to revenue targets.
• Aid in the execution of sales plans and go-to-market activities in collaboration with marketing and supply chain teams.
• Maintain and support strong customer relationships through timely communication and addressing customer needs.
• Support customer service operations by tracking service requests and ensuring timely follow-up and resolution of issues.
• Assist in managing customer complaints by coordinating with relevant departments for proper resolution and ticket closure.

Required Experience and Qualifications

This role requires 0-1 years of experience in a relevant field. The ideal candidate will possess a foundational understanding of sales operations, customer relationship management, and service delivery processes. While specific educational qualifications are not detailed, a background that supports these functional areas would be beneficial.

Work Environment and Type

This is a full-time position based in Riyadh. The role operates within a professional environment focused on supporting business-critical services and ensuring client satisfaction through effective sales and account management practices.