Sales Manager

About the Role

W Hotels is seeking a Sales Manager to join their team in Riyadh, Riyadh, Saudi Arabia. This full-time position is responsible for proactively identifying and managing sales opportunities, ensuring proper and timely business turnover for effective service delivery. The role focuses on building long-term, value-based customer relationships to achieve sales objectives and personal sales goals.

Key Responsibilities

• Collaborate with off-property sales channels to ensure coordinated and complementary sales efforts.
• Build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, and trade shows to secure future bookings.
• Develop community relationships to expand the customer base and identify new sales opportunities.
• Manage and develop relationships with key internal and external stakeholders.
• Provide accurate, complete, and effective turnover to Event Management.
• Participate in sales calls with team members to acquire new business or close existing business.
• Execute and support operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.

Market and Revenue Management

• Identify new business to achieve personal and location revenue goals.
• Understand the overall market, including competitors' strengths and weaknesses, economic trends, and supply and demand, to inform sales strategies.
• Close optimal opportunities for the location based on market conditions and specific needs.
• Gain an understanding of the location’s primary target customer and service expectations to offer tailored business solutions.

Customer Service Excellence

• Support the company’s service and relationship strategy, fostering customer loyalty through service excellence.
• Service customers to increase account share.
• Execute and support the company’s customer service standards.
• Provide consistent customer service in line with daily service basics.
• Set a positive example for guest relations and interact with guests to gather feedback on product quality and service levels.

Qualifications

• 0-1 year of experience in a relevant sales role.
• Demonstrated ability to proactively solicit and handle sales opportunities.
• Strong interpersonal and relationship-building skills.

Work Type

This is a full-time position based in Riyadh, Saudi Arabia.