Senior Application Support Engineer Banking & Payments

About the Role

HireAlpha is seeking a Senior Application Support Engineer specializing in Banking & Payments to join our team in Riyadh, Saudi Arabia. This full-time role focuses on providing production and application support, as well as implementation services, for the Cortex Merchant Acquiring platform within a banking environment. The successful candidate will be responsible for addressing technical issues across Linux operating systems, backend application components, and database environments.

Role Responsibilities

• Provide L2/L3 technical and application support for the Cortex Merchant Acquiring platform.
• Monitor and troubleshoot Linux-based operating systems and backend application components.
• Investigate application issues, analyze system logs, and identify root causes.
• Perform SQL queries, database validation, and troubleshooting using Oracle Exadata.
• Support application installation, configuration, deployment, and implementation activities.
• Monitor backend processes, scheduled jobs, interfaces, and application services.
• Coordinate with infrastructure, database, and application teams to resolve technical incidents.
• Perform production health checks, issue analysis, and preventive maintenance.
• Support application upgrades, patches, releases, and environment configuration.
• Participate in incident management, problem management, and change management activities.
• Maintain technical documentation, support procedures, and operational handover documents.
• Work closely with customer stakeholders to ensure timely resolution of production issues and uninterrupted application operations.

Required Qualifications and Experience

• A minimum of 10 years of experience in a relevant technical support or implementation role.
• Demonstrated experience with production/application support and implementation services.
• Proficiency in handling technical issues across Linux operating systems, backend application components, and database environments.
• Experience with troubleshooting, incident management, application monitoring, and deployment support.
• Familiarity with banking environments and payment platforms.

Desired Candidate Profile

• Strong analytical and problem-solving skills.
• Ability to independently troubleshoot technical and application-related issues.
• Good communication and stakeholder management skills.
• Ability to work in a customer-facing onsite environment.
• Willingness to provide production support and participate in planned implementation activities.
• Ability to coordinate with multiple technical teams and drive issues to closure.

Work Environment

This position requires working onsite at the customer location in Riyadh, Saudi Arabia. The role involves close collaboration with the bank’s IT, infrastructure, application, and business teams to ensure seamless operations and timely resolution of issues.

Application Process

Interested candidates are encouraged to apply. Salary details will be discussed during the interview process.