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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join TAWAL as a TOC Supervisor
As a leader at TAWAL, you will manage all front office staff, ensuring the performance and quality of services meet our high standards and achieve all Key Performance Indicators (KPI) & Service Level Agreements (SLA). Your role is crucial in overseeing Operations and Maintenance (O&M) service restoration activities based on standard procedures and best practices.

Main Responsibilities:
  • Oversee shift staff performance related to Alarm Surveillance, Trouble Ticket Management, & Change Management for first-level service restoration.
  • Ensure all tools are operational and promptly address any failures.
  • Maintain operational performance according to contractual SLA and KPI with vendors and contractors.
  • Escalate critical network problems in accordance with established processes.
  • Collaborate with internal and external operations stakeholders.
  • Ensure quality management in trouble ticket content and troubleshoot alarms and complaints.
  • Facilitate effective shift handovers with all relevant information.
  • Manage remote service corrective and preventive maintenance tasks.
  • Adhere to all Front Office processes of TOC as directed by the Line Manager.

Minimum Qualifications:
Bachelor’s degree in Business Administration, Electrical & Mechanical Engineering, or Telecommunication.

Experience Required:
A minimum of 3 years of relevant experience.

Key Skills:
  • Strong teamwork and effective communication skills.
  • Proficient problem-solving and results-oriented approach.
  • Attention to detail and analytical skills.
  • General management capabilities.

Requirements

  • No experience required

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