Supervisor📣 Job Ad

Join TAWAL as a TOC Supervisor
As a leader at TAWAL, you will manage all front office staff, ensuring the performance and quality of services meet our high standards and achieve all Key Performance Indicators (KPI) & Service Level Agreements (SLA). Your role is crucial in overseeing Operations and Maintenance (O&M) service restoration activities based on standard procedures and best practices.

Main Responsibilities:

• Oversee shift staff performance related to Alarm Surveillance, Trouble Ticket Management, & Change Management for first-level service restoration.
• Ensure all tools are operational and promptly address any failures.
• Maintain operational performance according to contractual SLA and KPI with vendors and contractors.
• Escalate critical network problems in accordance with established processes.
• Collaborate with internal and external operations stakeholders.
• Ensure quality management in trouble ticket content and troubleshoot alarms and complaints.
• Facilitate effective shift handovers with all relevant information.
• Manage remote service corrective and preventive maintenance tasks.
• Adhere to all Front Office processes of TOC as directed by the Line Manager.

Minimum Qualifications:
Bachelor’s degree in Business Administration, Electrical & Mechanical Engineering, or Telecommunication.

Experience Required:
A minimum of 3 years of relevant experience.

Key Skills:

• Strong teamwork and effective communication skills.
• Proficient problem-solving and results-oriented approach.
• Attention to detail and analytical skills.
• General management capabilities.

Join Neweast Isuzu as a Fleet Supervisor - Sales
Neweast Isuzu is seeking an experienced Fleet Supervisor to manage and oversee fleet operations in Riyadh, focusing on delivering outstanding service and supporting our sales team. We require a dynamic individual with a strong knowledge of vehicle fleet management and sales processes to ensure that our fleet is fully operational, well-maintained, and aligned with our sales objectives.

Key Responsibilities:

• Supervise and coordinate fleet operations, ensuring vehicles are available for demonstrations, deliveries, and client needs.
• Work closely with the sales team to align fleet management with sales objectives.
• Ensure fleet vehicles are well-maintained and regularly serviced for optimal condition.
• Manage vehicle inventory, monitor stock levels, and track usage.
• Liaise with sales managers to plan vehicle availability aligned with sales campaigns and seasonal demand.
• Monitor fleet performance, fuel consumption, maintenance schedules, and service records.
• Negotiate and manage relationships with suppliers and service providers.
• Ensure compliance with legal and safety regulations.
• Prepare fleet-related budgets and provide sales forecasts.
• Train and supervise fleet staff to maintain high standards of service and safety.

Qualifications:

• Bachelor's degree in Business Administration, Logistics, or a related field.
• 5+ years of experience in fleet management or a related sales role.
• Minimum of 2 years in a supervisory or leadership capacity.
• Strong understanding of fleet management principles.
• Excellent organizational and communication skills.
• Proficiency in MS Office and fleet management software.
• Valid Saudi driving license.
• Fluency in both English and Arabic (preferred).

Ready to Support Our Sales Growth?
If you have a strong background in fleet management and a passion for sales support, apply today for the Fleet Supervisor - Sales position with Neweast Isuzu in Riyadh.

Join Our Team as a Junior Business Analyst!

We are seeking a motivated and detail-oriented Junior Business Analyst with 1 year of experience to become part of our dynamic team in Riyadh. The ideal candidate will play a crucial role in supporting business process improvements, gathering requirements, and bridging the gap between business needs and technical solutions.

Key Responsibilities:

• Assist in gathering and documenting business requirements.
• Support in analyzing business processes and identifying improvement opportunities.
• Collaborate with stakeholders, developers, and QA teams to ensure a clear understanding of project goals.
• Help prepare reports, presentations, and business documentation.
• Participate in testing activities and validation of solutions.
• Monitor project progress and help ensure timely delivery.

Requirements:

• Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field.
• Minimum of 1 year of relevant work experience as a Business Analyst or in a similar role.
• Strong communication and documentation skills.
• Basic understanding of business analysis tools and techniques.
• Familiarity with IT projects is preferable.
• ITIL knowledge or certification is a plus.
• Ability to work well in a team and under pressure.
• Must be currently based in Riyadh and available to join immediately.

Join us and enjoy a guaranteed salary increase based on performance!