Travel Fulfilment Manager📣 Job Ad

About FlyAkeed and the Role

FlyAkeed, an online platform established in 2017 and based in Riyadh, Saudi Arabia, simplifies flight and hotel bookings, particularly for corporate travel. The company utilizes technology to enhance corporate travel management. Within this framework, the Operations team is crucial for ensuring smooth booking, fulfillment, and customer satisfaction through proprietary platform management. The Travel Fulfilment Manager will lead the Travel Fulfilment function, focusing on efficient booking execution, service delivery, operational performance, and continuous process improvement.

Role Overview

The Travel Fulfilment Manager is responsible for overseeing the Travel Fulfilment team and its daily operations. This role involves optimizing workflows, managing teams, and ensuring exceptional customer experiences through technology-driven travel operations. The position requires a focus on efficient booking execution, service delivery, and ongoing enhancement of operational performance.

Key Responsibilities

• Lead and manage the Travel Fulfilment team and daily operations.
• Ensure timely and accurate processing of travel bookings and fulfillment activities.
• Monitor operational KPIs, productivity, quality, and service levels.
• Develop and implement strategies to improve operational efficiency and customer satisfaction.
• Manage escalations and complex travel cases.
• Collaborate with Product, Technology, Customer Experience, and Commercial teams.
• Drive process improvement and automation initiatives.
• Coach, mentor, and develop team members.
• Prepare operational reports and performance reviews for leadership.

Qualifications and Experience

• Bachelor's degree in Business Administration, Tourism, Hospitality, or a related field.
• A minimum of 5 years of experience in travel operations.
• At least 2 years of experience in a leadership role within travel operations.

Required Skills and Competencies

• Strong understanding of travel booking and fulfillment processes.
• Proven leadership and people management capabilities.
• Excellent analytical, communication, and stakeholder management skills.
• Experience working in a technology-driven environment is preferred.

Work Details

This is a full-time position located in Riyadh. The company offers a dynamic environment focused on leveraging technology for travel management solutions.