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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a W Insider to join their team. This role focuses on creating memorable and unique guest experiences, going beyond standard transactional services. As a Guest Experience Expert, you will be empowered to take initiative, provide a broad range of services throughout a guest's stay, and proactively address their needs. The objective is to contribute to an immersive and engaging environment where every guest interaction is a seamless part of their journey.

This is a full-time, non-management position located in Riyadh's Financial District. W Hotels aims to ignite curiosity and expand worlds, offering an environment to experience life. Individuals with an original, innovative spirit and a forward-looking perspective will find this setting conducive to growth. Joining W Hotels means becoming part of Marriott International's portfolio, providing opportunities to perform at your best, find purpose, belong to a global team, and develop professionally.

Key Responsibilities

  • Deliver a wide range of services to guide guests through their entire stay, creating memorable and unique experiences.
  • Take initiative to move about the space and perform necessary tasks to ensure guest satisfaction.
  • Process operational needs efficiently and effectively.
  • Address guest requests promptly and professionally.
  • Complete necessary reports accurately.
  • Share highlights and insights about the local area to enhance the guest experience.
  • Ensure all actions contribute to creating a safe work environment.
  • Adhere to company policies and procedures at all times.
  • Maintain confidentiality of all company and guest information.
  • Protect company assets and resources.
  • Uphold high-quality standards in all aspects of the role.
  • Maintain a professional uniform, personal appearance, and communication style.

Qualifications and Requirements

  • A high school diploma or *** equivalent is preferred.
  • No related work experience is required.
  • No supervisory experience is required.
  • No specific licenses or certifications are required.

Required Skills

  • Guest Services
  • Handling Operational Needs
  • Responding to Guest Requests
  • Reporting
  • Maintaining Professional Appearance
  • Professional Communication

Work Environment and Physical Demands

This full-time, non-management position is located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role requires the ability to stand, sit, or walk for extended periods and the capacity to move, lift, carry, push, and pull objects weighing less than or equal to 10 pounds without assistance.

W Hotels is an equal opportunity employer committed to fostering an environment where diverse backgrounds are valued and celebrated, ensuring non-discrimination on any protected basis.


Requirements

  • No experience required

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