Barista

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.

• Preparing and serving a variety of coffee drinks, pastries, and cookies.
• Providing exceptional customer service by welcoming customers and determining their coffee interests.
• Operating coffee equipment and maintaining a clean and organized workspace.
• Educating customers about coffee varieties and preparation techniques.
• Managing inventory and ensuring a safe and healthy work environment.

• Promote coffee consumption by educating customers about available products.
• Follow prescribed recipes and preparation techniques for coffee drinks.
• Attract and retain customers to generate revenue.
• Maintain and troubleshoot coffee equipment.
• Enhance the coffee shop's reputation by exceeding customer expectations.

• Experience as a Barista or in food preparation.
• Knowledge of different coffee varieties and brewing methods.
• Excellent interpersonal and customer service skills.
• Ability to work efficiently in a fast-paced environment.
• Strong problem-solving and multi-tasking abilities.

Job Summary:
We are looking for a friendly, efficient, and customer-oriented Barista to join our team. The Barista will be responsible for preparing and serving high-quality coffee, beverages, and light snacks, while providing excellent customer service and maintaining a clean, welcoming café environment.

Key Responsibilities:

• Prepare and serve coffee, tea, and other beverages to company standards.

• Operate coffee machines, grinders, blenders, and other equipment safely.

• Greet and interact with customers in a friendly and professional manner.

• Take customer orders accurately and handle payments (cash/card).

• Maintain cleanliness and organization of the café, including tables, counters, and equipment.

• Follow hygiene, food safety, and health & safety regulations.

• Assist with stocking, inventory, and restocking supplies as needed.

• Upsell products and promote specials to enhance customer experience.

• Work effectively as part of a team to ensure smooth operations.

Qualifications & Skills:

• Previous barista or customer service experience preferred (training may be provided).

• Knowledge of coffee brewing techniques and café equipment is a plus.

• Strong communication and customer service skills.

• Ability to multitask and work in a fast-paced environment.

• Attention to detail, cleanliness, and quality.

• Flexibility to work shifts, weekends, and holidays as required.