Retail Supervisor📣 Job Ad

About the Role

Raffles Hotels & Resorts is seeking a dedicated Laundry Valet to join the pre-opening team at Raffles The Red Sea. This new luxury resort is part of Saudi Arabia's Red Sea Project and aims to deliver the refined elegance and timeless luxury synonymous with the Raffles brand. Raffles The Red Sea will feature 361 rooms, 11 dining concepts, and a spa, set within the natural beauty of the Red Sea and its mangroves. The Laundry Valet will be responsible for the meticulous handling of guest laundry and dry-cleaning services, ensuring the highest standards of cleanliness, presentation, and guest satisfaction. This role requires a keen eye for detail, a proactive approach, and a commitment to providing gracious and personalized service.

Key Responsibilities

• Professionally and punctually collect and deliver all guest laundry and dry-cleaning items.
• Accurately count and verify all collected items against the provided laundry list, ensuring guest names, room numbers, and item counts are precisely recorded to prevent discrepancies.
• Conduct thorough inspections of garments for any pre-existing damage or stains, and meticulously check pockets for any forgotten items such as jewelry or cash, reporting any findings to a supervisor immediately before processing.
• Strictly adhere to all Raffles and LQA (Leading Quality Assurance) standards throughout the pick-up and delivery process.
• Ensure specific guest instructions, such as folding trousers, applying light starch, or folding shirts, are executed perfectly.
• Accurately record guest and staff laundry charges and assist in the timely tracking of staff uniforms.
• Perform general valet services as required, including the delivery of fresh linen and assisting with inventory counts.

Qualifications and Requirements

• A minimum of 2 years of experience in a similar capacity within a luxury hotel environment is required.
• Must possess a good command of English, including reading, writing, and oral proficiency, to professionally handle guest inquiries and requests.
• Must maintain impeccable grooming and hygiene standards at all times and present a professional appearance.
• Demonstrate a high level of attention to detail in all tasks.
• Possess strong interpersonal skills to effectively interact with guests and colleagues.
• Exhibit a "guest-focused" mindset, prioritizing guest satisfaction in all interactions.
• Experience in project coordination, scheduling, and document control during pre-opening stages is essential.
• Prior experience in a pre-opening hotel environment is a mandatory requirement.
• Adopt a proactive and anticipatory approach to work, demonstrating a strong sense of ownership and accountability.
• Maintain impeccable grooming and personal presentation aligned with luxury hospitality standards.

Required Skills

• Exceptional communication skills, both written and verbal, to ensure clear and professional guest interactions.

Work Environment and Details

This is a full-time position. The role requires an understanding of ultra-luxury guest expectations and brand alignment. The Laundry Valet will be based in Umluj, Tabuk, Saudi Arabia. The required experience for this role is 2-5 years.

About the Role

Raffles Hotels & Resorts is seeking a dedicated Kids Club Assistant Manager to join the pre-opening team at Raffles the Red Sea. This new luxury resort is located in Umluj, Tabuk, as part of Saudi Arabia's Red Sea Project. The role is essential for delivering an exceptional family experience, ensuring a safe, engaging, and memorable environment for children. Raffles the Red Sea aims to provide refined elegance and timeless luxury, combining Raffles' service standards with the natural beauty and sustainability principles of Red Sea Global.

As the Kids Club Assistant Manager, you will contribute to the operational leadership and team management of the Kids Club. This involves assisting in the oversight of daily functions, supervising staff, developing creative programs, and maintaining high standards of guest engagement and safety. The position requires a proactive service approach that aligns with the expectations of Raffles guests in an ultra-luxury setting.

Key Responsibilities

• Assist in overseeing daily Kids Club operations, including facility maintenance, equipment sanitation, and ensuring all areas are orderly and safe.
• Supervise Kids Club Attendants, conducting regular training sessions to enhance their skills and ensure adherence to child protection and luxury service standards.
• Design and implement age-appropriate, engaging programs such as shell painting, scavenger hunts, kids' yoga, and nature-themed activities inspired by the Red Sea environment.
• Welcome families, address inquiries and concerns with discretion, and manage special requests to ensure a seamless family experience.
• Enforce strict sign-in/sign-out procedures and maintain detailed records of attendance, incidents, and emergency contacts.
• Manage inventory for toys and supplies, coordinate with departments like Housekeeping and Engineering, and assist with staff scheduling and performance appraisals.

Qualifications and Requirements

• A degree or certification in Early Childhood Education, Recreation Management, or a related field.
• A minimum of 3 years in childcare or hospitality, with at least 1 year in a supervisory role.
• Current CPR and First Aid certifications are mandatory.
• Impeccable grooming and personal presentation aligned with luxury standards.
• An anticipatory service approach and a strong sense of ownership and accountability.
• Experience in project coordination, scheduling, and document control during pre-opening stages is highly valued.
• Pre-opening experience is a requirement for this role.

Required Skills

• Child Protection
• Luxury Service Standards
• Guest Engagement
• Inventory Management
• Staff Scheduling
• Performance Appraisals
• Project Coordination
• Document Control

Work Environment and Location

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. Fluency in English is required. Proficiency in additional languages such as Arabic or Russian is highly valued. An understanding of ultra-luxury guest expectations and brand alignment is essential for success in this role.

About the Role

Raffles Hotels & Resorts is seeking a Butler Coordinator for the pre-opening team at Raffles The Red Sea. This new luxury resort is part of Saudi Arabia's Red Sea Project, located in Umluj, Tabuk. The Butler Coordinator will serve as the central point of communication for the butler services department, ensuring the seamless operation and coordination of guest experiences to maintain Raffles' standards of elegance and luxury.

This role is central to pre-arrival preparations, inter-departmental coordination, and operational management, aiming to ensure every guest interaction is graceful and welcoming. The position requires a proactive individual with a strong attention to detail and a commitment to service excellence, aligning with the brand's core values.

Key Responsibilities

• Act as the central communication hub for butler services, coordinating daily operations and following up on guest activities for flawless service delivery.
• Review arrival lists and guest profiles at least seven days in advance to anticipate preferences and special requirements.
• Track and monitor service requests from other departments, such as Housekeeping and Food & Beverage, ensuring they meet established timelines and standards.
• Manage departmental workflow, including monitoring message boxes for task completion and ensuring butlers follow through on scheduled guest rituals.
• Update guest history databases with personal information, practices, and preferences to personalize future stays.
• Assist the Head Butler with administrative tasks, including inventory control for butler supplies and preparing operational reports.

Qualifications and Requirements

• A minimum of 2 to 3 years of experience in luxury hospitality, specifically within Front Office, Concierge, or Butler services.
• Proven experience in project coordination, scheduling, and document control, particularly during the pre-opening stages of a luxury property.
• Experience in the pre-opening phases of a hotel is a mandatory requirement.
• A proactive and anticipatory approach to guest service and operational management.
• A strong sense of ownership and accountability for all assigned tasks and departmental functions.
• Impeccable grooming and personal presentation aligned with the highest luxury hospitality standards.

Required Skills

• Proficiency in Opera Property Management System (PMS) and Microsoft Office Suite for task coordination and data management.
• Exceptional eye for detail, ensuring accuracy and precision in all aspects of service.
• Ability to work effectively under pressure with minimal supervision, maintaining composure and efficiency.
• Strong organizational and time management skills to effectively manage multiple tasks and priorities.
• Excellent interpersonal and communication skills, embodying the Raffles brand personality: Charming, Graceful, Thoughtful, and Welcoming.
• A deep understanding of ultra-luxury guest expectations and brand alignment.
• Adherence to the "Top 5 Service Excellence" standards: Look at me, Smile at me, Talk to me, Listen to me, and Thank me.
• Full awareness of LQA (Leading Quality Assurance) and Forbes Travel Guide standards.

Location and Project Context

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. The role is part of the development of Raffles The Red Sea, a key component of the Red Sea Project. This ambitious project aims to provide visitors with access to two nature-focused resorts featuring 361 rooms, 11 distinct dining concepts, and a luxurious spa.