Retail Supervisor📣 Job Ad

About the Role

Jayasom Wellness Resort Amaala, an exclusive retreat scheduled to open in 2025 within the Triple Bay, AMAALA development by Red Sea Global (RSG), is seeking a dedicated Retail Supervisor. This full-time position offers the opportunity to join a forward-thinking team focused on deep healing, conscious living, and meaningful connection through holistic health and integrative medicine. The Retail Supervisor will be instrumental in creating a welcoming and well-stocked retail environment, ensuring a seamless guest experience, and embodying the resort's culture of wellness and sustainability.

Key Responsibilities

• Welcome and greet guests to the retail areas, ensuring the space is inviting and adequately stocked.
• Provide administrative support to retail operations to ensure a smooth guest experience.
• Assist in sourcing new retail suppliers and items that align with the resort's concepts of sustainability and Health and Wellness.
• Deliver effective service to all guests, ensuring all charges are accurate.
• Manage stock takes and inventory reporting processes.
• Handle the wrapping and shipping of purchased items.
• Maintain a clean and organized work environment, upholding hygiene and safety standards.
• Act as an ambassador for the company's wellness and sustainability culture, leading by example.
• Ensure retail areas are consistently clean, neat, and stocked to welcome guests.
• Assist guests in selecting suitable products for their needs and create a positive shopping experience.
• Develop professional relationships with guests and suppliers to foster trust and loyalty.
• Provide caring and professional assistance to all visitors to the retail areas.
• Drive sales through effective utilization of the retail space and meet sales goals.
• Manage accurate pricing and stock control of all retail items and handle promotional materials.
• Learn and apply new procedures and services as introduced.
• Monitor guest feedback, address requests and complaints promptly, and take appropriate action.
• Ensure billing procedures are strictly followed and all charges are accurate.
• Maintain impartiality and ensure offerings meet and exceed guest expectations.
• Protect and promote guest confidentiality, privacy, and dignity.
• Maintain a comprehensive understanding of all resort wellness services and products.
• Stay informed about resort services and provide suggestions for improvement.
• Apply sustainable options for gift wrapping and packaging.
• Stay updated with local and international trends to ensure services remain innovative and relevant.
• Continuously challenge resort services and programs, making recommendations for enhancement.
• Ensure compliance with all health and safety legislation.
• Support operations and assist other team members as needed.
• Maintain effective communication with all resort departments to ensure outstanding service.
• Develop and maintain effective relationships with colleagues, clients, and the corporate office.
• Promote a friendly, dynamic, and collaborative work environment.
• Possess a complete understanding of your role, responsibilities, and company expectations.
• Adhere to all company policies and procedures, employee guidelines, and service standards.
• Educate resort employees on available retail products.
• Deliver and participate in required meetings, and facilitate seminars and training.
• Proactively participate in people relations and community relations activities.
• Work towards exceeding the company's business targets.
• Approach every project with a positive and resourceful attitude.
• Carry out any other reasonable duties and responsibilities as assigned.

Qualifications and Requirements

• A Bachelor's Degree or a High School Degree is required.
• Previous experience in a similar retail supervisory role is essential.
• A demonstrated track record in sales and negotiation is required.
• Knowledge of spa and beauty products is necessary.
• Familiarity with lifestyle items is expected.
• Understanding of local luxury brands is beneficial.
• Knowledge of local sustainable brands is advantageous.
• Familiarity with food items is required.
• Understanding of healthy eating principles is necessary.
• Fluency in English is required.
• Fluency in Arabic is an advantage.
• Proficiency in an additional language is a plus.

Required Skills

• Exceptional guest service skills.
• Strong communication abilities, both verbal and written.
• Proven teamwork and collaboration capabilities.
• Demonstrated creativity and resourcefulness in problem-solving.
• Commitment to self-development and continuous learning.
• Empowerment and the ability to take initiative.
• Dependability and a strong sense of ownership.
• Excellent IT skills.
• Proficient numerical skills for inventory and sales tracking.
• Strong organizational skills.
• Commercial awareness and understanding of retail dynamics.
• Enthusiasm for the wellness industry.
• Resourcefulness in managing tasks and challenges.
• Confidence in interacting with guests and colleagues.
• Flexibility and adaptability to changing needs.
• An ethical and trustworthy approach to all dealings.
• A friendly, approachable, and compassionate demeanor.

Work Environment and Experience

This is a full-time position located in Tabuk, Saudi Arabia, within the Tabuk region. The role requires 2-5 years of experience in a similar retail supervisory capacity. Jayasom Wellness Resort Amaala is committed to purpose-driven hospitality and offers an environment focused on wellness and sustainability.