Join Our Team as a Customer Service Supervisor!At
FURNITURE LAND CO., a leader in the home and office furniture sales industry, we are dedicated to enhancing the customer experience through exceptional pre- and post-sale services. We invite driven individuals to apply for the role of
Customer Service Supervisor in Riyadh.
Primary Responsibilities:- Oversee daily operations of the customer service department to ensure a superior customer experience.
- Lead the customer service team, addressing and resolving customer inquiries and issues.
- Monitor customer reception in showrooms, ensuring courteous and professional interactions.
- Manage exchange and return processes according to company policy.
- Provide training to customer service staff on product knowledge and customer handling.
- Coordinate with sales, warehouse, and logistics for efficient post-sale services.
- Document and analyze customer feedback for continuous service improvement.
- Prepare regular reports on team performance and customer satisfaction.
Requirements:- High school diploma required; university degree in Business Administration or a related field preferred.
- At least 1 year of customer service experience, ideally in retail or furniture sector.
- Strong communication skills with an ability to engage a diverse range of customers.
- Proficient in MS Office and Customer Relationship Management systems.
- Calm, polite personality with capabilities in problem-solving and time management.
Benefits:- 2 days off per week.
- Monthly bonuses based on target achievements.
- Annual salary increase upon contract renewal.
- 21 days of annual leave.
- Eligibility for medical insurance covering premier hospitals regionally.
