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Join Our Team as a Housekeeping Supervisor
We are currently seeking passionate and dynamic guest-focused Housekeeping professionals who take pride in delivering extraordinary levels of customer service while providing creative solutions to our guests.

Your Role:
As a Housekeeping Supervisor, you will supervise a team of Housekeeping Attendants to achieve operational objectives. Your responsibilities include:

• Preparing job assignments for Housekeeping Attendants.
• Issuing keys and supplies to the team.
• Taking note of VIPs, Do Not Disturb, Sleep Out, and Double-Lock Rooms with appropriate actions.
• Attending daily meetings and receiving special instructions.
• Inspecting cleaned areas using a checklist to ensure standards are met.
• Supervising the cleaning of guest rooms, corridors, and stairwells.
• Training and assisting Housekeeping Attendants and advising superiors on performance.
• Assisting with inventory and maintenance of housekeeping machines and equipment.

Qualifications:
The ideal candidate should have:

• A diploma or vocational training in hospitality.
• Previous minor supervisory experience within a hotel’s Housekeeping Department.
• Good command of written and spoken English.
• Strong interpersonal and problem-solving abilities.

Computer literacy and experience with Opera are advantageous.

Skills & Competencies:
The successful candidate will be friendly, caring, and detail-oriented with the ability to work under pressure in a fast-paced environment. You will work well with a multicultural team and guests and exhibit:

• Effective Communication
• Planning for Business
• Teamwork
• Customer Focus

Join Raffles Makkah Palace as a Housekeeping Supervisor!

In this pivotal role, you will uphold the exceptional standards of service inherent in the Raffles name, enhanced by the essence of Arab hospitality. Your responsibilities will include:

• Consistently offering professional, friendly, and engaging service.
• Leading and supervising the daily operations of the housekeeping department to ensure service standards are adhered to.
• Addressing guest concerns promptly and efficiently, logging and notifying the appropriate areas.
• Actively participating in daily briefings, warm-ups, and department meetings.
• Ensuring Room Attendants are informed daily about the priorities in their section.
• Following departmental policies and procedures, reporting maintenance needs, and adhering to safety and sanitation protocols.
• Performing other duties as assigned.

Qualifications:
We seek candidates who are proficient in English (both verbal and written) and possess at least a high school diploma or equivalent. You should have a minimum of 1 year of supervisory experience in a hotel housekeeping environment, proven training skills, and familiarity with hotel property management systems (Micros-Fidelio is desirable). Strong organizational, supervisory, and communication skills are essential, along with an eye for detail and the ability to work well under pressure. Physical requirements include constant standing and walking, occasional lifting, pushing, or pulling, and navigating stairs or ramps.

Why Work for Accor?
Join us to explore limitless possibilities in hospitality, where your story is yours to write. Discover a place where you will grow and learn every day, making your work meaningful.