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Join Our Team as a Reservations Agent!

Centro Hotels by Rotana invites passionate and dynamic individuals who are guest-focused and dedicated to delivering exceptional customer service to join our team as a Reservations Agent.

Key Responsibilities:

• Process and confirm guest room reservations made through various channels including phone and written requests.
• Input all reservations into the system and manage inquiries, complaints, and requests regarding reservations.
• Stay informed about hotel promotions and follow established procedures for processing reservations.
• Maintain a filing system for all correspondence and compile reports as required by the Reservations Manager.
• Enhance business through effective public relations and accurate room status management.
• Ensure all incoming calls and emails are managed according to Rotana standards.
• Assist with visa requests for guests and promote upselling opportunities.

Qualifications:

• A diploma or degree in hospitality or a related field.
• Previous experience in hotel reservations is preferred.
• Excellent communication skills with proficiency in English; additional language skills are advantageous.

Ideal Candidate:
The ideal candidate is proactive, customer-focused, and possesses a dynamic, approachable character. You should be able to work independently and develop professional relationships with customers both internally and externally. Key competencies include teamwork, adaptability, and a strong customer focus.