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نوع العقدنوع العقددوام كامل
طبيعة الوظيفةطبيعة الوظيفةبالموقع
الموقعالموقعالرياض
About the Role
As a Call Center Agent at Saudi Ceramics Company, you will play a crucial role in providing excellent customer service to ensure customer satisfaction and maintain our company's positive reputation.

Job Responsibilities
  • Answer customer calls and address their queries and concerns accurately and satisfactorily.
  • Guide customers through troubleshooting processes, navigating the company website, or utilizing products and services.
  • Review and provide updates on customer or client accounts regarding billing, shipping, warranties, and other account matters.
  • Collaborate with colleagues to enhance customer service and overall customer experience.
  • Assist in training new team members on the company's customer management policies.
  • De-escalate issues with dissatisfied customers by offering patient support and assistance.
  • Perform additional tasks as requested by management.

Education and Experience Requirements
  • High School diploma or equivalent.
  • Strong active listening skills and an empathetic demeanor.
  • Able to thrive in fast-paced work environments.
  • Proficient phone skills, particularly with multi-line phone systems.
  • Excellent written and verbal communication skills in both Arabic and English.
  • Comprehensive knowledge of the company’s products and services.

Key Competencies
  • Adaptability and Dependability
  • Attendance and Punctuality
  • Effective Communication
  • Conduct and Ethics
  • Team Collaboration
  • Ability to work under pressure

متطلبات الوظيفة

  • لا تتطلب خبرة

وظائف مشابهة

ممثل خدمة عملاء (كول سنتر)

شركة رشة للعطور ومستحضرات التجميل

1,000 - 2,000 SR / شهرياً dotدوام كامل
منسقة اعمال سبا هوم سيرفس نسائي الدوام اونلاين ويتم تحديد الراتب في المقابلة .
وارسال السي في والتواصل واتساب علي رقم 05********

breifcase2-5 سنة

locationالرياض

عمل عن بُعد
منذ 24 يوم

ممثل خدمة عملاء (كول سنتر)

📣 إعلانجديدة

AlKifah Holding الكفاح القابضة

دوام كامل
Join Our Team as a Call Center Agent!
We are searching for a focused Call Center Agent to join our productive team at شركة الكفاح القابضة in Riyadh. Growing your career as a Full Time Call Center Agent is an awesome opportunity to develop relevant skills.

Key Responsibilities:
  • Manage incoming and outgoing calls as per the assigned schedule.
  • Analyze client requirements and offer the best possible solution or information.
  • Provide information to customers about our products and create leads using the proper lead type.
  • Contribute to the company's growth by improving the number of connections using pleasant and informative conversations.
  • Maintain necessary call log details using the latest technology available in the company's cloud or digital database.
  • Offer optimum call support service by initiating conversations in a respectful and welcoming tone.

Benefits:
  • Excellent benefits
  • Career progression opportunities
  • Attractive package

breifcase0-1 سنة

locationالرياض

منذ أقل من دقيقة

ممثل خدمة عملاء (كول سنتر)

📣 إعلانجديدة

Lumi

دوام كامل
About the Role:
We are seeking a Call Center Officer to join our customer service team. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, and ensuring a high standard of service delivery. This role plays a key part in enhancing customer experience and supporting daily operations within the call center.

Responsibilities:
  • Handle incoming and outgoing calls professionally and efficiently.
  • Respond to customer inquiries, resolve issues, and provide accurate information about products or services.
  • Maintain a positive and helpful attitude in every interaction.
  • Record details of customer interactions, transactions, comments, and complaints.
  • Escalate complex issues to the appropriate department when needed.
  • Follow up with customers to ensure issues are resolved to their satisfaction.
  • Adhere to call center scripts, policies, and procedures.
  • Achieve individual performance targets such as call handling time, quality, and customer satisfaction.
  • Work collaboratively with team members to meet overall call center goals.
  • Stay up to date with product knowledge and service updates.

Qualifications:
  • Diploma or Bachelor’s degree in Business, Communications, or a related field.
  • 13 years of experience in a call center or customer service role.
  • Proficient in English (verbal and written).
  • Strong communication and problem-solving skills.
  • Ability to handle pressure and multitask in a fast-paced environment.
  • Customer-focused with a positive and professional demeanor.

breifcase0-1 سنة

locationالرياض

منذ أقل من دقيقة

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