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مطلوب ممثل خدمة عملاء للعمل في مركز الاتصال لشركة رائدة في مجال الخدمات، حيث سيقوم بالرد على استفسارات العملاء وتقديم الحلول المناسبة لهم بكل احترافية ومهنية. يجب أن يتمتع المرشح بمهارات تواصل ممتازة، وقدرة على العمل تحت الضغط، مع إجادة استخدام برامج الحاسب الآلي والسوشيال ميديا المهام الرئيسية تشمل: استقبال المكالمات الهاتفية، تسجيل وتوثيق طلبات العملاء في النظام، متابعة الشكاوى حتى حلها، وتقديم تقارير دورية عن مستوى الخدمة المقدمة،ادارة قنوات السوشيال ميديا يشترط التفرغ

📢 إعلان وظيفي: موظف/ـة خدمة عملاء

تعلن شركتنا عن توفر وظيفة خدمة عملاء بدوام كامل.

💼 المهام الوظيفية:
\t•\tالرد على استفسارات العملاء عبر تطبيق الواتس آب.
\t•\tمساعدة العملاء في إتمام طلباتهم.
\t•\tرفع الطلبات إلى القسم المختص بعد إنهائها.

📍 تفاصيل الوظيفة:
\t•\tالدوام: 5 أيام في الأسبوع.
\t•\tالراتب: 5500 ريال.
\t•\tمكافأة سنوية: راتبين إضافيين عند تحقيق التارقت

✅ المتطلبات:
\t•\tمهارة في التواصل وخدمة العملاء.
\t•\tإجادة استخدام تطبيقات المراسلة.
\t•\tالالتزام والانضباط في العمل.

📩 على من يجد في نفسه الكفاءة والرغبة، يرجى إرسال السيرة الذاتية
🔴للسعوديين فقط🔴

استقبال المكالمات من الرقم المجاني وتحديد احتياجات العملاء.
إنشاء تذاكر خدمات مفصلة في نظام Cloud for Customers (C4C).
تعيين التذاكر للأقسام المعنية ومتابعة تسويتها في الوقت المناسب.
إدارة الرسائل الصوتية والمكالمات للرد على استفسارات العملاء.
تنفيذ حملات مكالمات خارجية لإجراء المتابعات أو الاستطلاعات أو الأنشطة الترويجية.

التطوير والأداء
المشاركة في جلسات التدريب المستمرة لتعزيز المعرفة بالمنتجات ومهارات الخدمة، والسعي لتحقيق أهداف الأداء الفردية والجماعية.

التأهيل الأكاديمي
شهادة دبلوم في أي مجال ذي صلة

الخبرة العملية
مبتدئ - 02 سنوات"}}],["$","p",null,{"className":"text-light flex items-center","children":[["$","img",null,{"src":"https://cdn.sabbar.com/jobs-website/assets/icons/icon-briefcase.svg","width":16,"height":16,"alt":"breifcase"}],["$","span",null,{"className":"mx-2","children":["2-5"," ","سنة"]}]]}],["$","p",null,{"className":"text-light flex items-center","children":[["$","img",null,{"src":"https://cdn.sabbar.com/jobs-website/assets/icons/icon-location.svg","width":16,"height":16,"alt":"location"}],["$","span",null,{"className":"mx-2","children":"الرياض"}]]}],["$","div",null,{"className":"flex items-center flex-wrap mt-3","children":false}]]}],["$","div",null,{"className":"flex items-center mt-auto px-4 mb-3","children":["$","div",null,{"className":"font-small mb-2 text-light ","children":"منذ 12 يوم"}]}]]}]}],["$","div",null,{"className":"card job-card cursor-pointer","children":["$","a",null,{"href":"/ar/jobs/c-الرياض-r-ممثل-خدمة-عملاء-كول-سنتر/id-5d73c9b2-8df5-4a66-86d1-e8766922fde1","className":"flex flex-col h-100","title":"ممثل خدمة عملاء (كول سنتر)","children":[["$","div",null,{"className":"cover","children":["$","img",null,{"src":"https://cdn.sabbar.com/jobs-website/empty-cover.png","loading":"eager","alt":"ممثل خدمة عملاء (كول سنتر)"}]}],["$","div",null,{"className":"p-4 job-content","children":[["$","div",null,{"className":"flex justify-between mb-2","children":[["$","div",null,{"children":[["$","div",null,{"className":"flex items-center mb-2","children":[["$","h2",null,{"className":"font-bold mb-0 fs-14","children":"ممثل خدمة عملاء (كول سنتر)"}],false,false]}],["$","p",null,{"children":"قيادة لتأجير السيارات"}]]}],["$","div",null,{"className":"partner-logo-container","children":["$","img",null,{"src":"https://cdn.sabbar.com/jobs-website/assets/icons/no-company-logo.svg","alt":"شعار قيادة لتأجير السيارات","loading":"lazy","className":"partner-logo"}]}]]}],["$","div",null,{"className":"mb-3","children":[["$","span",null,{"className":"font-bold","children":[" ",false," ","4,000"," "," "," ",[" - ","4,500"," "," "]," ",["$","img",null,{"src":"https://sabbar-prod-uploaded-files.s3.eu-west-1.amazonaws.com/static-files/riyal-icon-black.png","alt":"SR","className":"riyal-icon"}]," / ","شهرياً"]}],["$","span",null,{"children":[" ",["$","img",null,{"src":"https://cdn.sabbar.com/jobs-website/assets/icons/black-dot.png","alt":"dot","className":"black-dot-img"}],"دوام كامل"]}]]}],["$","div",null,{"className":"text-light line-clamp-2 mb-3 force-font-normal job-desc-in-card text-right dir-rtl","dangerouslySetInnerHTML":{"__html":"

\t•\tاستقبال اتصالات العملاء والرد على استفساراتهم بدقة ولباقة.
\t•\tتقديم معلومات واضحة حول المنتجات أو الخدمات.
\t•\tمعالجة الشكاوى والمشاكل بشكل سريع وفعال، ورفع الحالات المعقدة للإدارة المختصة.
\t•\tمتابعة طلبات العملاء والتأكد من إغلاقها بالشكل الصحيح.
\t•\tإدخال وتحديث بيانات العملاء في النظام.
\t•\tالعمل على تحسين تجربة العملاء من خلال الاستماع لملاحظاتهم.
\t•\tالالتزام بالسياسات والإجراءات الخاصة بالشركة.
\t•\tإعداد تقارير دورية عن شكاوى العملاء وأنماطها لمساعدة الإدارة في تحسين الخدمات

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موظف خدمة العملاء على استقبال استفسارات العملاء والرد عليها باحترافية، ومعالجة الطلبات والشكاوى، وتقديم الدعم اللازم لضمان رضا العملاء وتحقيق أعلى مستويات الجودة في تقديم الخدمات، بما يتوافق مع معايير وسياسات الشركة ويفضل لديه خبره في مجال الاستقدام.

مطلوب مسؤولين خدمة العملاء

Responding to customer inquiries effectively.
Providing technical support and after-sales service.
Ensuring customer satisfaction with our products and services.

Work Schedule:

8-hour shifts, with a monthly rotation between morning and evening shifts.
Work hours: 8 AM to 9 PM, 6 days a week with Fridays off.

Requirements:

Excellent communication skills.
Proficiency in computer and customer service systems.
Previous experience in customer service is preferred.
Saudi nationality required.

Language Proficiency: Very good English speaking skills.
Availability: Full availability to meet business needs.
Educational Background: Bachelor’s Degree or Diploma.
Communication Skills: Excellent communication abilities are a must.

If you are passionate about providing exceptional customer service and possess the skills listed above, we invite you to apply and be a part of our dynamic team."}}],["$","p",null,{"className":"text-light flex items-center","children":[["$","img",null,{"src":"https://cdn.sabbar.com/jobs-website/assets/icons/icon-briefcase.svg","width":16,"height":16,"alt":"breifcase"}],["$","span",null,{"className":"mx-2","children":["0-1"," ","سنة"]}]]}],["$","p",null,{"className":"text-light flex items-center","children":[["$","img",null,{"src":"https://cdn.sabbar.com/jobs-website/assets/icons/icon-location.svg","width":16,"height":16,"alt":"location"}],["$","span",null,{"className":"mx-2","children":"الرياض"}]]}],["$","div",null,{"className":"flex items-center flex-wrap mt-3","children":false}]]}],["$","div",null,{"className":"flex items-center mt-auto px-4 mb-3","children":["$","div",null,{"className":"font-small mb-2 text-light ","children":"منذ 12 يوم"}]}]]}]}],["$","div",null,{"className":"card job-card cursor-pointer","children":["$","a",null,{"href":"/ar/jobs/c-الرياض-r-ممثل-خدمة-عملاء-كول-سنتر/id-df7290df-5c94-4879-82a9-6d8e84f0182b","className":"flex flex-col h-100","title":"ممثل خدمة عملاء (كول سنتر)","children":[["$","div",null,{"className":"cover","children":["$","img",null,{"src":"https://cdn.sabbar.com/jobs-website/empty-cover.png","loading":"lazy","alt":"ممثل خدمة عملاء (كول سنتر)"}]}],["$","div",null,{"className":"p-4 job-content","children":[["$","div",null,{"className":"flex justify-between mb-2","children":[["$","div",null,{"children":[["$","div",null,{"className":"flex items-center mb-2","children":[["$","h2",null,{"className":"font-bold mb-0 fs-14","children":"ممثل خدمة عملاء (كول سنتر)"}],["$","span",null,{"className":"badge inline-block mx-2 job-ad min-w-80-z","children":"📣 إعلان"}],false]}],["$","p",null,{"children":"نمو الذكاء الاصطناعي"}]]}],["$","div",null,{"className":"partner-logo-container","children":["$","img",null,{"src":"https://cdn.sabbar.com/jobs-website/assets/icons/no-company-logo.svg","alt":"شعار Tap Growth ai","loading":"lazy","className":"partner-logo"}]}]]}],["$","div",null,{"className":"mb-3","children":[null,["$","span",null,{"children":[" ",null,"دوام كامل"]}]]}],["$","div",null,{"className":"text-light line-clamp-2 mb-3 force-font-normal job-desc-in-card text-left","dangerouslySetInnerHTML":{"__html":"$59"}}],["$","p",null,{"className":"text-light flex items-center","children":[["$","img",null,{"src":"https://cdn.sabbar.com/jobs-website/assets/icons/icon-briefcase.svg","width":16,"height":16,"alt":"breifcase"}],["$","span",null,{"className":"mx-2","children":["2-5"," ","سنة"]}]]}],["$","p",null,{"className":"text-light flex items-center","children":[["$","img",null,{"src":"https://cdn.sabbar.com/jobs-website/assets/icons/icon-location.svg","width":16,"height":16,"alt":"location"}],["$","span",null,{"className":"mx-2","children":"الرياض"}]]}],["$","div",null,{"className":"flex items-center flex-wrap mt-3","children":false}]]}],["$","div",null,{"className":"flex items-center mt-auto px-4 mb-3","children":["$","div",null,{"className":"font-small mb-2 text-light ","children":"منذ 12 يوم"}]}]]}]}],["$","div",null,{"className":"card job-card cursor-pointer","children":["$","a",null,{"href":"/ar/jobs/c-الرياض-r-ممثل-خدمة-عملاء-كول-سنتر/id-09c5752d-053f-4c5c-b6e0-a66f12ab2190","className":"flex flex-col h-100","title":"ممثل خدمة عملاء (كول سنتر)","children":[["$","div",null,{"className":"cover","children":["$","img",null,{"src":"https://imagecdn.sabbar.com/submissions/partner-places/ac1a5b48-14b2-424b-b51b-da3cdeaae289.png?preset=a5045241","loading":"lazy","alt":"ممثل خدمة عملاء (كول سنتر)"}]}],["$","div",null,{"className":"p-4 job-content","children":[["$","div",null,{"className":"flex justify-between mb-2","children":[["$","div",null,{"children":[["$","div",null,{"className":"flex items-center mb-2","children":[["$","h2",null,{"className":"font-bold mb-0 fs-14","children":"ممثل خدمة عملاء (كول سنتر)"}],false,false]}],["$","p",null,{"children":"ون ورث"}]]}],["$","div",null,{"className":"partner-logo-container","children":["$","img",null,{"src":"https://imagecdn.sabbar.com/submissions/partner-logos/cad3986e-5454-4620-ba43-4965962f073e.jpeg?preset=46708e25","alt":"شعار ون ورث","loading":"lazy","className":"partner-logo"}]}]]}],["$","div",null,{"className":"mb-3","children":[["$","span",null,{"className":"font-bold","children":[" ",false," ","5,000"," "," "," ",null," ",["$","img",null,{"src":"https://sabbar-prod-uploaded-files.s3.eu-west-1.amazonaws.com/static-files/riyal-icon-black.png","alt":"SR","className":"riyal-icon"}]," / ","شهرياً"]}],["$","span",null,{"children":[" ",["$","img",null,{"src":"https://cdn.sabbar.com/jobs-website/assets/icons/black-dot.png","alt":"dot","className":"black-dot-img"}],"دوام كامل"]}]]}],["$","div",null,{"className":"text-light line-clamp-2 mb-3 force-font-normal job-desc-in-card text-right dir-rtl","dangerouslySetInnerHTML":{"__html":"

ممث ّل خدمة العملاء / ممثل مركز الاتصال
الراتب 5000
دوام كامل
الرياض

وظائف ممثل خدمة عملاء كول سنتر في الرياض

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