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Join the Team as a Call Center Agent!
At Converge, we are a dynamic and service-driven organization, committed to delivering exceptional customer experiences. We're currently looking for a motivated and reliable Arabic-speaking Call Center Agent to enhance our customer service team and support our communication efforts.

About the Role:
As a Call Center Agent, your primary responsibilities will include maintaining professional communication with customers and assisting in day-to-day operations. You will be the voice of our company, requiring a proactive, dependable, and customer-focused approach.

Key Responsibilities:

• Conduct customer calls professionally and courteously.
• Communicate offers, targets, and processes clearly to customers.
• Adhere to approved scripts and communication guidelines.
• Record accurate call notes and update internal systems consistently.
• Report customer feedback transparently and ensure follow-up until resolution.
• Provide cross-functional support to other departments as needed.

The Ideal Candidate:

• Fluent in Arabic, with basic English communication skills.
• Proven experience in customer service or a similar role.
• Strong communication and listening skills.
• Excellent follow-up and problem-solving abilities.
• Proficiency in basic Excel and system navigation.
• Strong time management and prioritization skills.
• Ability to multitask and remain calm under pressure.
• Previous call center experience is a plus.