About the RoleThis opportunity as a Specialist - Investor Relations at Kidana offers a unique chance to support the execution of investor relations and customer experience strategies that strengthen stakeholder trust and improve engagement. Located in Mecca, this position requires proactive relationship management and effective communication to align the company's offerings with investor and customer expectations.
Functional Responsibilities- Investor Relations Support:
- Implement investor relations initiatives in coordination with executive and finance teams.
- Organize investor meetings, briefings, and roadshows to communicate company performance and prospects.
- Prepare investor materials including presentations, fact sheets, and performance summaries.
- Respond to investor inquiries ensuring timely and accurate communication.
- Maintain a database of investor contacts and interaction logs.
- Communication & Content Management:
- Assist in drafting newsletters, email campaigns, and official updates for investors and clients.
- Coordinate with internal teams to ensure consistent messaging across all communication channels.
- Ensure content reflects the company’s brand values and strategic goals.
- Customer Experience & CRM Operations:
- Support implementation of CRM and customer satisfaction strategies.
- Conduct journey mapping to identify customer pain points and opportunities for enhancement.
- Collect and analyze customer feedback, satisfaction KPIs, and complaint trends.
- Collaborate with internal departments to improve service delivery and client retention.
- Stakeholder Coordination:
- Collaborate cross-functionally with business development, marketing, and operations.
- Track performance metrics and assist in preparing reports on engagement outcomes.
Qualifications- Education: A Bachelor’s or Master’s degree in Communications, Marketing, or a related field.
- Experience: A minimum of 4+ years of experience in Communications, Marketing, or related fields is preferred.
