وظائف مشغل هاتف في السعودية

Join Our Team as a Telephone Operator!
As a Telephone Operator at Millennium Madinah Airport Hotel, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable experience during their stay.

Key Responsibilities:

• Receive each Guest call warmly and professionally, ensuring a friendly interaction.
• Facilitate effective communication with all relevant departments to ensure seamless service delivery.
• Address every query politely, consistently exceeding Guest expectations.
• Greet Guests by name upon calling, adhering to established standards.
• Stay informed about the Hotel's services and local offerings, maintaining up-to-date knowledge.
• Use the Opera Guest profile system to cultivate awareness of Guest profiles.
• Complete long-distance call vouchers and accurately record them on the traffic sheet.
• Manage the Guest wake-up call sheet, delivering calls promptly to meet established standards.
• Ensure the smooth operation of the switchboard, facilitating fast and efficient call transfers.
• Take messages for Guests and Management according to prescribed standards.
• Uphold environmental, health, and safety standards in alignment with organizational policies.

Experience the excitement of working in hospitality and play a key role in enhancing our Guests' experience!

Join Our Team as a Telephone Operator!
We are currently looking for dynamic and self-motivated Front Office professionals to take their careers to the next level with Rotana Hotels.

Job Responsibilities:

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Ensure guests are greeted by name upon calling as per Rotana standards.
• Maintain up-to-date knowledge of the hotel and local services.
• Maintain awareness of guest profiles through the Opera guest profile system.
• Complete management’s long-distance call vouchers and record them accurately.
• Maintain the guest wake-up call sheet and deliver calls on time.
• Ensure the proper operation of the switchboard for fast and efficient call transfers.
• Take messages for guests and management as per required standards.

Skills and Qualifications:

• Diploma/degree in hospitality management with relevant work experience.
• Excellent written and verbal English communication skills.
• Strong voice modulation abilities.
• Computer literate; knowledge of Opera is a plus.

Candidate Profile:
The ideal candidate will be customer-driven and possess a proactive personality. You should work well under pressure in a fast-paced environment and thrive in a multicultural setting.

Key Competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork