وظائف موظف مكتب شكاوى في السعودية

Join Our Team as a Customer Service Specialist!
We are searching for a talented Customer Service Specialist to join our team at Zinco. Your primary responsibilities will include communicating with customers and resolving their issues in a professional and prompt manner, along with providing support and advice regarding our products or services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or live chat.
• Provide effective solutions to problems that customers may face.
• Follow up customer inquiries until resolution is achieved.
• Update customer database and document cases.
• Deliver exceptional service that contributes to customer satisfaction and loyalty.

Qualifications:

• Bachelor's degree in a relevant field or equivalent.
• Previous experience in customer service (preferred).
• Excellent communication skills and adaptability in handling various situations.
• Proficient in computer usage and customer relationship management (CRM) software.
• Able to work under pressure and solve problems effectively.

Benefits:

• Competitive salary.
• Supportive and motivating work environment.
• Opportunities for training and professional development.

Join Our Team as a Customer Service Specialist!
We are searching for a talented Customer Service Specialist to join our team at Zinco. Your primary responsibilities will include communicating with customers and resolving their issues in a professional and prompt manner, along with providing support and advice regarding our products or services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or live chat.
• Provide effective solutions to problems that customers may face.
• Follow up customer inquiries until resolution is achieved.
• Update customer database and document cases.
• Deliver exceptional service that contributes to customer satisfaction and loyalty.

Qualifications:

• Bachelor's degree in a relevant field or equivalent.
• Previous experience in customer service (preferred).
• Excellent communication skills and adaptability in handling various situations.
• Proficient in computer usage and customer relationship management (CRM) software.
• Able to work under pressure and solve problems effectively.

Benefits:

• Competitive salary.
• Supportive and motivating work environment.
• Opportunities for training and professional development.

Join Our Team as a Customer Service Officer!
We are looking for a dedicated Customer Service Officer to join our HR Consultancy team. You will play a crucial role in ensuring a seamless customer experience while handling client inquiries and providing support.

Key Responsibilities:

• Respond to customer queries via phone, email, and chat in a professional manner.
• Assist clients with inquiries related to HR consultancy services.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with internal teams to resolve client concerns effectively.
• Provide general administrative support related to customer service operations.
• Ensure excellent customer satisfaction by following up on concerns and feedback.
• Assist in scheduling meetings and managing client appointments.

Required Skills & Qualifications:

• Education: Bachelor's degree in Business Administration or a relevant field.
• Experience: At least 1 year in customer service or a related role.
• Strong verbal and written communication skills.
• Basic understanding of customer service principles.
• Good problem-solving and interpersonal skills.
• Ability to multitask and handle customer inquiries efficiently.
• Proficiency in MS Office (Word, Excel, Outlook).
• A proactive and customer-focused approach.

Join Our Team as a Customer Service Officer!
We are looking for a dedicated Customer Service Officer to join our HR Consultancy team. You will play a crucial role in ensuring a seamless customer experience while handling client inquiries and providing support.

Key Responsibilities:

• Respond to customer queries via phone, email, and chat in a professional manner.
• Assist clients with inquiries related to HR consultancy services.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with internal teams to resolve client concerns effectively.
• Provide general administrative support related to customer service operations.
• Ensure excellent customer satisfaction by following up on concerns and feedback.
• Assist in scheduling meetings and managing client appointments.

Required Skills & Qualifications:

• Education: Bachelor's degree in Business Administration or a relevant field.
• Experience: At least 1 year in customer service or a related role.
• Strong verbal and written communication skills.
• Basic understanding of customer service principles.
• Good problem-solving and interpersonal skills.
• Ability to multitask and handle customer inquiries efficiently.
• Proficiency in MS Office (Word, Excel, Outlook).
• A proactive and customer-focused approach.

Join DB Schenker as a Customer Services Specialist
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.

Key Responsibilities:

• Ensure the accurate and timely movement of air freight to and from specific locations within the service standards agreed with the customer.
• Handle all customer facing communication and shipment-related internal communication between/with stakeholders.
• Provide customers with proactive exception management in case of service quality deviations including follow-up and problem resolution.
• Coordinate customs clearance activities with the Customs Department or Customs Broker.
• Handle delivery order release and completion of turnover and self-pick-up leg.
• Ensure customers are invoiced for all shipment-related charges.
• Provide routing instructions to origins based on the shipping instructions received.
• Ensure valid quotation for Consignee is in place.
• Follow up on credit issues with the finance team.
• Responsible for Customs Clearance charges, duty, and tax payment.
• Create customs related income reserves and cost accruals in TMS (TANGO).
• Request and receive delivery instructions from the Consignee and relay them to the Central Operations.
• Coordinate communication between Customer and Trucking company in case assistance is required during delivery.
• Ensure on-time invoicing within corporate guidelines.

Qualifications:

• Graduate of any field.
• Preferably has experience in the same field.
• Effective and professional communication skills (both in English and local language).
• Decision-making and problem-solving skills.
• Ability to prioritize and manage time.
• Attention to detail and accuracy.
• Must work well within a team.

Benefits:

• Continual training and development opportunities.
• Work-life balance with vacation and leave policies.
• Comprehensive support through an Employee Assistance Program.

To be considered for this position, you must have required visa and residency to work and live in Saudi Arabia.

Join DB Schenker as a Customer Services Specialist
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.

Key Responsibilities:

• Ensure the accurate and timely movement of air freight to and from specific locations within the service standards agreed with the customer.
• Handle all customer facing communication and shipment-related internal communication between/with stakeholders.
• Provide customers with proactive exception management in case of service quality deviations including follow-up and problem resolution.
• Coordinate customs clearance activities with the Customs Department or Customs Broker.
• Handle delivery order release and completion of turnover and self-pick-up leg.
• Ensure customers are invoiced for all shipment-related charges.
• Provide routing instructions to origins based on the shipping instructions received.
• Ensure valid quotation for Consignee is in place.
• Follow up on credit issues with the finance team.
• Responsible for Customs Clearance charges, duty, and tax payment.
• Create customs related income reserves and cost accruals in TMS (TANGO).
• Request and receive delivery instructions from the Consignee and relay them to the Central Operations.
• Coordinate communication between Customer and Trucking company in case assistance is required during delivery.
• Ensure on-time invoicing within corporate guidelines.

Qualifications:

• Graduate of any field.
• Preferably has experience in the same field.
• Effective and professional communication skills (both in English and local language).
• Decision-making and problem-solving skills.
• Ability to prioritize and manage time.
• Attention to detail and accuracy.
• Must work well within a team.

Benefits:

• Continual training and development opportunities.
• Work-life balance with vacation and leave policies.
• Comprehensive support through an Employee Assistance Program.

To be considered for this position, you must have required visa and residency to work and live in Saudi Arabia.

Join Our Team as a Senior Compliance Officer!
We are looking for a dedicated Senior Compliance Officer to join one of our renowned client's teams in Jeddah. If you have a keen eye for regulatory compliance, governance, and corporate policies, this role is for you!

Key Responsibilities:

• Ensure proper execution of directors’ appointments in collaboration with the governance department, in line with CMA regulations, Saudi Corporate Companies Law, and Articles of Association.
• Develop and implement company policies and compliance regulations.
• Oversee business operations, ensuring adherence to policies, investments, and procedures.
• Monitor and enforce control systems to prevent violations of legal rules and internal policies.
• Conduct periodic audits to ensure compliance with legal and regulatory frameworks.
• Collaborate with Corporate Counsel, HR, and Audit departments for regulatory enforcement.
• Stay updated on regulatory developments and evolving compliance best practices.
• Prepare compliance reports for executive management and external regulatory bodies.
• Maintain accurate compliance records while adhering to all organizational policies.

Requirements:

• Bachelor’s degree in Law or a relevant field from an accredited university.
• Strong experience dealing with MOC (Ministry of Commerce) and MOL (Ministry of Labor).
• Proven expertise in drafting, reviewing, and editing agreements and contracts.
• General awareness of quality and environmental aspects.

Location: Jeddah, Saudi Arabia

Join DB Schenker as a Customer Services Specialist
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.

Key Responsibilities:

• Ensure the accurate and timely movement of air freight to and from specific locations within the service standards agreed with the customer.
• Handle all customer facing communication and shipment-related internal communication between/with stakeholders.
• Provide customers with proactive exception management in case of service quality deviations including follow-up and problem resolution.
• Coordinate customs clearance activities with the Customs Department or Customs Broker.
• Handle delivery order release and completion of turnover and self-pick-up leg.
• Ensure customers are invoiced for all shipment-related charges.
• Provide routing instructions to origins based on the shipping instructions received.
• Ensure valid quotation for Consignee is in place.
• Follow up on credit issues with the finance team.
• Responsible for Customs Clearance charges, duty, and tax payment.
• Create customs related income reserves and cost accruals in TMS (TANGO).
• Request and receive delivery instructions from the Consignee and relay them to the Central Operations.
• Coordinate communication between Customer and Trucking company in case assistance is required during delivery.
• Ensure on-time invoicing within corporate guidelines.

Qualifications:

• Graduate of any field.
• Preferably has experience in the same field.
• Effective and professional communication skills (both in English and local language).
• Decision-making and problem-solving skills.
• Ability to prioritize and manage time.
• Attention to detail and accuracy.
• Must work well within a team.

Benefits:

• Continual training and development opportunities.
• Work-life balance with vacation and leave policies.
• Comprehensive support through an Employee Assistance Program.

To be considered for this position, you must have required visa and residency to work and live in Saudi Arabia.

Join DB Schenker as a Customer Services Specialist
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.

Key Responsibilities:

• Ensure the accurate and timely movement of air freight to and from specific locations within the service standards agreed with the customer.
• Handle all customer facing communication and shipment-related internal communication between/with stakeholders.
• Provide customers with proactive exception management in case of service quality deviations including follow-up and problem resolution.
• Coordinate customs clearance activities with the Customs Department or Customs Broker.
• Handle delivery order release and completion of turnover and self-pick-up leg.
• Ensure customers are invoiced for all shipment-related charges.
• Provide routing instructions to origins based on the shipping instructions received.
• Ensure valid quotation for Consignee is in place.
• Follow up on credit issues with the finance team.
• Responsible for Customs Clearance charges, duty, and tax payment.
• Create customs related income reserves and cost accruals in TMS (TANGO).
• Request and receive delivery instructions from the Consignee and relay them to the Central Operations.
• Coordinate communication between Customer and Trucking company in case assistance is required during delivery.
• Ensure on-time invoicing within corporate guidelines.

Qualifications:

• Graduate of any field.
• Preferably has experience in the same field.
• Effective and professional communication skills (both in English and local language).
• Decision-making and problem-solving skills.
• Ability to prioritize and manage time.
• Attention to detail and accuracy.
• Must work well within a team.

Benefits:

• Continual training and development opportunities.
• Work-life balance with vacation and leave policies.
• Comprehensive support through an Employee Assistance Program.

To be considered for this position, you must have required visa and residency to work and live in Saudi Arabia.

Join Our Team as a Senior Compliance Officer!
We are looking for a dedicated Senior Compliance Officer to join one of our renowned client's teams in Jeddah. If you have a keen eye for regulatory compliance, governance, and corporate policies, this role is for you!

Key Responsibilities:

• Ensure proper execution of directors’ appointments in collaboration with the governance department, in line with CMA regulations, Saudi Corporate Companies Law, and Articles of Association.
• Develop and implement company policies and compliance regulations.
• Oversee business operations, ensuring adherence to policies, investments, and procedures.
• Monitor and enforce control systems to prevent violations of legal rules and internal policies.
• Conduct periodic audits to ensure compliance with legal and regulatory frameworks.
• Collaborate with Corporate Counsel, HR, and Audit departments for regulatory enforcement.
• Stay updated on regulatory developments and evolving compliance best practices.
• Prepare compliance reports for executive management and external regulatory bodies.
• Maintain accurate compliance records while adhering to all organizational policies.

Requirements:

• Bachelor’s degree in Law or a relevant field from an accredited university.
• Strong experience dealing with MOC (Ministry of Commerce) and MOL (Ministry of Labor).
• Proven expertise in drafting, reviewing, and editing agreements and contracts.
• General awareness of quality and environmental aspects.

Location: Jeddah, Saudi Arabia