Customer Support Agent

Location

Khobar, Saudi Arabia

About NowPay

NowPay is a leading fintech company focused on improving financial wellness by providing innovative earned wage access and financial solutions. We are committed to delivering exceptional customer experiences and helping our users access financial services with confidence and ease.

Position Summary

We are seeking a Customer Support Agent to join our team and serve as the first point of contact for our customers. The ideal candidate will have previous experience in a banking call center environment and possess excellent communication, problem-solving, and customer service skills.

The Customer Support Agent will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a seamless customer experience across all communication channels.

Key Responsibilities

• Respond to customer inquiries via phone calls, emails, chat, and other support channels.

• Provide accurate information regarding NowPay products, services, and processes.

• Resolve customer complaints and issues in a professional and timely manner.

• Escalate complex cases to the relevant internal departments and follow up until resolution.

• Maintain high levels of customer satisfaction and service quality.

• Document customer interactions and update records accurately in internal systems.

• Follow established customer support procedures and service standards.

• Identify recurring customer concerns and provide feedback for process improvement.

• Collaborate with Operations, Product, and Partner Success teams to ensure efficient issue resolution.

• Meet individual and team performance KPIs, including response times, resolution times, and customer satisfaction metrics.

Qualifications & Requirements

• Diploma or Bachelor's degree in Business Administration, Finance, Communications, or a related field.

• Previous experience in a bank call center is mandatory.

• Minimum 1 year of experience in customer service, customer support, or contact center operations.

• Experience within the banking, fintech, or financial services industry is highly preferred.

• Excellent verbal and written communication skills in Arabic and English.

• Strong problem-solving and conflict-resolution abilities.

• Ability to handle customer interactions professionally and empathetically.

• Good computer skills and familiarity with CRM or ticketing systems.

• Strong organizational skills and attention to detail.

• Ability to work effectively in a fast-paced environment.

Working Schedule

• 5 working days per week.

• 2 days off per week.

• Working hours: 9:00 AM to 5:00 PM.

What We Offer

• Competitive salary package.

• Professional development and growth opportunities.

• Dynamic and collaborative fintech work environment.

• Opportunity to contribute to a rapidly growing company transforming financial wellness in the region.

If you have a passion for customer service and experience supporting customers in a banking environment, we would love to hear from you.

About the Role

KBR, Inc. is seeking a Principal Fire Protection Engineer to join our team in Al Khobar, Saudi Arabia. This position serves as a Technical Advisor for Fire Protection, Fire & Gas detection, and Process Safety studies. The role requires extensive experience in the design of Fire Protection systems, Fire & Gas detection systems, Process Safety Studies, and utilities and offsite facilities at conceptual, FEED, or detailed design stages for medium to large-scale projects. The ideal candidate will possess a deep understanding of process safety and fire engineering practices, economic principles, calculation methodologies, and relevant international standards, codes, specifications, and procedures. This is a full-time position requiring a minimum of 15 years of experience, primarily within the Oil & Gas, Hydrocarbons, and/or Infrastructure industries. Excellent communication skills are essential for collaboration within project teams and with clients.

Key Responsibilities

• Serve as a Technical Advisor for Fire Protection, Fire & Gas detection, and Process Safety studies.
• Design Fire Protection systems, Fire & Gas detection systems, and conduct Process Safety Studies for utilities and offsite facilities at conceptual, FEED, or detailed design stages.
• Develop fire water basis of design reports and perform fire water and foam water demand calculations.
• Prepare Process and Instrumentation Diagrams (P&IDs) for fire water networks, foam water systems, fire water pumps & tanks, and fire water coverage layouts.
• Develop fire hazardous area layouts, electrical area classification layouts, and fire risk area drawings.
• Prepare data sheets and specifications for fire protection equipment and safety equipment, as well as fire hazardous equipment schedules.
• Perform steady-state hydraulic calculations and transient analysis for fire water networks, foam water systems, and water spray systems.
• Prepare Fire & Gas Philosophies, fire & gas detection layouts, block diagrams, cause and effect diagrams, and conduct 3-D Mapping studies.
• Develop layouts for emergency escape routes, safety signs, safety showers, and safety equipment (SCBA, SABA, windsocks, extinguishers).
• Prepare scopes of work for third-party services such as Environmental Impact Assessments (EIA) and Process Hazard Analyses (PHA).
• Conduct technical bid evaluations and review vendor non-material requisitions.
• Participate in and review reports for safety studies including Preliminary Hazard Analysis (PrHA), Hazard Identification (HAZID), Hazard and Operability Studies (HAZOP), Safety Integrity Level (SIL), Layer of Protection Analysis (LOPA), Bowtie Risk Assessment (BRA), Quantitative Risk Assessment (QRA), and Consequences Modeling.
• Prepare and manage action close-outs for safety studies.
• Prepare Material Take-Offs (MTOs) and construction scope of work documents.
• Attend 3D model reviews.
• Develop process safety discipline budgets and review proposals with estimated man-hours.
• Handle Work Group Leader activities.

Qualifications and Requirements

• Minimum Bachelor of Science degree in Chemical, Mechanical, Fire Engineering, or a related field.
• A minimum of 15 years of relevant engineering experience.
• Minimum 15 years of experience in engineering companies for the design of upstream Oil and Gas Plant facilities and Petrochemical Facilities.
• Must be proficient in English, both oral and written.
• Ability to handle responsibility and complete projects within schedule.
• Certified NFPA & Registered PE.

Required Skills

• Extensive knowledge of fire protection, fire & gas detection, and process safety studies.
• Proficiency in the design of fire protection systems, fire & gas detection systems, and process safety studies for utilities and offsite facilities.
• Strong understanding of process safety and fire engineering practices, economic principles, calculation methods, and relevant international standards, codes, specifications, and procedures.
• Experience in the Oil & Gas, Hydrocarbons, and/or Infrastructure industries.
• Excellent communication skills, both written and verbal.
• Proficiency in basic engineering principles, P&ID/PFD development, hydraulic calculations, equipment sizing, and safety devices.
• Experience with hydraulics software such as Pipenet and Elite.
• Familiarity with the International Fire Code, NFPA Standards, Saudi Aramco engineering standards and procedures, and the Saudi Building Code.
• Excellent technical presentation skills.
• Experience in teamwork and the ability to work independently.
• Preferred relevant registrations/certifications such as Professional Engineer (*, CFPS, HAZOP, Functional Safety, and SCE.

Work Environment and Collaboration

This full-time position is based in Al Khobar, Eastern Province, Saudi Arabia. The role involves close collaboration with Project Management, Discipline Managers, Team Leaders, and clients. The position requires the ability to handle responsibility and complete projects within schedule.

About the Role

Al-Qadsiah Saudi Club is seeking a Scouting Operations Manager to lead and coordinate the operational, administrative, and governance framework of the scouting department. This role is crucial in ensuring scouting activities are delivered efficiently, remain compliant with football regulations, operate within budget, and align with the club's overall recruitment strategy and objectives. You will play a key role in shaping the club's legacy, contributing to the nation's sports vision.

Key Responsibilities

• Lead and standardize scouting operations across First Team, Emerging Talent, and Academy programmes.
• Translate recruitment priorities into operational plans covering scout deployment, travel, reporting, and system usage.
• Serve as the central operational link between recruitment, football strategy, finance, legal, and HR departments.
• Contribute to the Market Intelligence and Loans Working Group to support strategic decision-making.
• Ensure all scouting activity complies with Saudi Pro League, SAFF, FIFA, and club regulations.
• Oversee contract status, agent compliance, data protection, and conflict-of-interest processes.
• Maintain accurate and audit-ready records for scouting assignments, reporting, expenses, and approvals.
• Manage the scouting operations budget, including travel, accommodation, subscriptions, and external services.
• Act as the primary liaison with the Finance Department for budgeting, forecasting, approvals, and reconciliations.
• Monitor expenditure and identify potential risks, variances, and efficiencies.
• Coordinate domestic and international travel for scouts and trialists, managing logistics including flights, accommodation, visas, and local arrangements.
• Maintain the central scouting calendar covering matches, tournaments, showcases, and competitions.
• Provide operational support to the scouting team to enable focus on talent identification and evaluation.
• Act as a key point of contact for operational queries and problem-solving.
• Support the onboarding and development of new scouting staff.
• Oversee player care support for Emerging Talent players.
• Identify opportunities to improve efficiency, compliance, communication, and cost control across scouting operations.
• Review and refine processes to ensure alignment with industry best practice.
• Stay informed on developments in scouting operations, regulations, and technology.

Qualifications and Requirements

• Experience in football operations, scouting operations, recruitment operations, or a similar role within professional football or elite sport.
• Experience managing complex logistics, travel programmes, and budgets in an international environment.
• Strong experience working across multiple stakeholder groups including recruitment, finance, legal, and HR.
• Excellent organizational and planning skills with strong attention to detail.
• Strong financial awareness and experience managing budgets and expenses.
• Ability to remain calm and structured under pressure, particularly during transfer windows.
• Proactive, solutions-focused mindset with the ability to take ownership of key processes.
• Fluency in English.
• A Degree in Sports Management, Business, Finance, or a related discipline is desirable.
• Professional development courses in football administration, governance, or compliance are desirable.
• A strong understanding of football recruitment structures and scouting workflows is desirable.
• Knowledge of scouting and recruitment platforms such as TransferRoom, Wyscout, and Instat is desirable.
• Familiarity with SAFF, SPL, and AFC regulations is desirable.
• Established networks across clubs in Europe and the Americas are desirable.
• Previous experience working in Saudi Arabia or the Middle East is desirable.
• Additional language skills including Spanish or Arabic are desirable.

Work Environment

This is a full-time position based in Al Khobar, Eastern Province, Saudi Arabia, with Al-Qadsiah Saudi Club. The club fosters a culture that values quality, accountability, diversity, synergy, innovation, and ambition, while embracing harmony.