Operations Manager📣 Job Ad

About the Role

Fircroft is seeking an Operations Manager to oversee the day-to-day operations and performance of its short-stay and serviced apartment portfolio in Al Khobar, Saudi Arabia. This role is responsible for ensuring high standards of guest experience, optimizing revenue, and maintaining operational excellence across the portfolio. The ideal candidate will possess strong property management and hospitality operations experience, with a focus on driving occupancy and profitability.

Key Responsibilities

• Manage the comprehensive operational aspects of short-stay units, including serviced apartments and vacation rentals, to ensure consistent service quality and guest satisfaction.
• Drive revenue optimization through active management of occupancy rates, dynamic pricing, and overall revenue performance, aligning with targets and forecasts.
• Monitor and manage online listings across key Online Travel Agencies (OTAs) such as Airbnb, ********, Expedia, and Agoda, ensuring accurate representation and competitive positioning.
• Champion guest relations by promptly addressing inquiries, resolving complaints, and managing escalations to maintain high guest ratings and customer satisfaction.
• Coordinate and ensure timely completion of housekeeping schedules and quality checks to uphold property standards.
• Manage and coordinate all maintenance requests, supervising vendor and contractor performance for swift resolution of property issues.
• Cultivate and manage relationships with property owners, landlords, external vendors, and internal Fircroft teams to foster collaboration and operational efficiency.
• Lead and supervise operational teams, ensuring adherence to Standard Operating Procedures (SOPs) and service standards for a consistent guest experience.
• Provide detailed weekly and monthly performance reports covering occupancy, revenue, guest satisfaction, outstanding issues, and plans for improvement.

Qualifications and Experience

• 5 to 7 years of relevant experience in short-stay operations, serviced apartments, vacation rentals, property management, or hospitality operations.
• A minimum of 2 years of experience in a leadership or supervisory role.
• Proven experience managing short-stay portfolios and ensuring operational consistency across multiple properties.
• Strong knowledge of major OTA platforms, including Airbnb, ********, Expedia, and Agoda.
• Demonstrated experience in revenue optimization techniques and occupancy management strategies.
• A strong background in guest relations and customer service.
• Experience coordinating housekeeping and maintenance workflows.
• Strong communication skills for managing diverse stakeholders and operational teams.
• Strong analytical skills for data interpretation and report generation.

Required Skills

• Operational Management
• Revenue Optimization
• OTA Management
• Guest Relations
• Housekeeping Coordination
• Maintenance & Vendor Coordination
• Owner & Stakeholder Management
• Team Leadership
• Reporting & Analytics
• Proficiency with Airbnb, ********, Expedia, and Agoda platforms
• Property Management
• Hospitality Operations
• Leadership
• Supervisory Skills
• Customer Service Excellence
• Communication Skills
• Analytical Skills

Work Location and Experience

This is a full-time position based in Al Khobar, Eastern Province, Saudi Arabia. The role requires 5 to 10 years of experience in a relevant field.