Quality Specialist📣 Job Ad

Job Announcement for Quality and Safety Specialist
Abdullah Al-Othaim Markets in the retail sector announces an exciting job opportunity as a Quality and Safety Specialist in the Al-Qassim area. In this vital role, you will be responsible for monitoring the implementation of quality and safety systems in branches and warehouses.

Responsibilities:

• Monitoring the implementation of quality and safety systems in branches and warehouses.
• Conducting inspection tours and preparing periodic reports.
• Training employees and promoting a culture of quality and safety.

Requirements:

• Bachelor's degree in a relevant field.
• Experience in quality or safety.

Location: Al-Qassim
For more information and to apply, please send your CV mentioning the title: Quality and Safety Specialist – Al-Qassim.

Join Aqualia as an Operation & Maintenance & Performance Manager
Aqualia, one of the largest water management companies in Europe, is seeking an experienced professional to oversee the performance management of our water operations in Saudi Arabia. We provide services to millions and are committed to ensuring sustainable water supply.

Key Responsibilities:

• Identify corrective actions to improve network performance and achieve KPI targets.
• Analyze Non-Revenue Water (NRW) data to reduce technical and commercial losses.
• Establish and maintain effective reporting systems for water network efficiency.
• Monitor and evaluate water systems, DMA, AMR, and billing systems.
• Coordinate with business unit managers to implement NRW reduction strategies.
• Review data related to flow, pressure, and performance monitoring.
• Facilitate achievement of KPI targets for Continuity of Supply and NRW.
• Utilize IT tools such as Power BI and DMA monitoring systems.
• Perform additional tasks as required by direct line management.

Qualifications:

• Minimum 10 years of experience in drinking and sewage networks.
• At least 5 years in performance management.
• Proficient in MS Office and Power BI.
• Strong organizational and time-management skills.
• Demonstrable leadership capabilities as a team player.
• Bachelor's degree in Engineering or equivalent.
• Fluent in written and spoken English.

Join us at Aqualia for an opportunity to make a significant impact on water management in Saudi Arabia.

Overview:
Aqualia is seeking a dedicated Customer Services Support professional to join our team. As the fourth largest water company in Europe, we manage the complete water cycle and provide services to over 43 million users across 17 countries. The ideal candidate will serve as a liaison, delivering essential product and service information to our customers.

Key Responsibilities:

• Respond to customer inquiries related to water services, billing, and account information.
• Investigate and resolve customer complaints regarding water quality and billing discrepancies.
• Assist customers with billing inquiries and process payments.
• Manage service requests including new water connections and meter readings.
• Educate customers on water conservation and relevant regulations.
• Maintain accurate records of customer interactions and transactions.
• Communicate effectively with customers through various channels.
• Collaborate with field personnel for maintenance and repairs.
• Handle emergency situations related to water supply disruptions.
• Identify opportunities for process improvements in customer service.
• Ensure compliance with regulatory standards in service provision.
• Work closely with other departments to address customer concerns.

Requirements:

• Professionalism and excellent communication skills.
• Customer-centric approach with proven experience in customer services, preferably in the utilities sector.
• Degree in engineering or related field with postgraduate training in marketing or customer service.

Knowledge: English fluency (B2-C1) is required; Spanish and Arabic skills are valued.

We Offer:

• A stable position with a permanent contract.
• Opportunities for growth and professional development.
• Conditions aligned to experience and skills.