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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationDammam

About the Cabin Crew Recruitment Drive

Air Arabia is conducting a Recruitment Drive for Cabin Crew positions in Dammam, KSA. This role involves representing the airline, enhancing customer experience, and maintaining a positive corporate image. Cabin Crew members are essential for ensuring passenger safety and comfort during flights while adhering to company policies and procedures. Further details regarding the venue and schedule will be communicated 3-5 days prior to the event.

Key Responsibilities

  • Attend flights punctually, ensuring proper grooming, fitness, and compliance. Participate in pre-flight briefings to review flight details, role assignments, security checks, and boarding procedures.
  • Instruct passengers on safety procedures, prioritizing their safety and comfort. Identify and report potential safety and security risks to the Cabin Supervisor for appropriate action according to Standard Operating Procedures (SOPs).
  • Administer first aid to passengers as needed and report any irregularities or malfunctions to the Cabin Supervisor, Flight Crew, and Captain.
  • Welcome passengers, assist with boarding, and accurately record necessary data in the aircraft logbook as per airline and Civil Aviation Authority regulations.
  • Provide consistent, high-quality customer service, addressing passengers' pre-booked services, requests, and individual needs.
  • Identify and assist passengers experiencing stress or difficulties in line with the Operations Manual and relevant instructions.
  • Promote on-board revenue through effective sales of meals, products, and charity services to meet individual and team targets.
  • Handle cash and credit card payments for sales and donations securely and accurately.
  • Conduct pre-flight checks to confirm adequate supplies of emergency equipment, catering items, and other specified materials, reporting any deficiencies to the Cabin Supervisor and/or Captain.
  • Ensure the aircraft cabin is clean during transit and that re-catering and duty-free products are adequately supplied before flights.
  • Oversee the orderly handover and takeover of the cabin with catering, cleaning, and maintenance staff.
  • Conduct post-flight briefings and submit assessment reports, providing objective evaluations and reporting any flight-related issues. Ensure duty-free containers are properly closed and sealed.
  • Account to the Cabin Supervisor for passenger conduct and assume the duties of 'Cabin Supervisor' when designated by the Captain.
  • Maintain professional and safety knowledge through recurrent training, emergency procedures, workshops, and ensuring current licensing.
  • Contribute to team objectives by accomplishing related tasks and achieving sales targets.

Qualifications and Requirements

  • Minimum height of 160 cm for female candidates and 170 cm for male candidates.
  • Weight must be in proportion to age and height.
  • Clear skin with no visible marks or tattoos when wearing the cabin crew uniform.
  • Medically and physically fit to perform Cabin Crew duties.
  • Ability to swim with the aid of a flotation device.
  • Diploma or Higher Secondary Certificate; a diploma in Travel/Tourism is an advantage.
  • Training in First Aid, Safety, and Emergency Procedures is beneficial.
  • Fit to fly, with good general health and no serious medical conditions or chronic diseases.
  • Presentable, friendly, and possessing a positive attitude, even under stress.
  • Customer service oriented, with the ability to understand and respond to customer needs.
  • Capable of handling difficult situations and customers professionally.
  • Focused, able to identify irregularities and manage threats and emergencies efficiently.
  • Proactive, self-motivated, demonstrating initiative and teamwork skills.
  • Very good verbal and written communication skills.
  • Excellent time management and problem-solving skills.
  • Proficient in Microsoft Office.
  • Fluent in English. Proficiency in other languages is an advantage.
  • Fresh graduates are encouraged to apply.
  • Previous experience as cabin crew or in customer service within the Airlines/Aviation or hospitality industries is an advantage.
  • An active cabin crew license is beneficial.
  • Ability to work shifts and extended hours.
  • High flexibility and adaptability to frequent changes and busy schedules.
  • Demonstrated ability to contribute to policies, procedures, and Key Performance Indicators (KPIs).

Required Skills

  • Customer Service
  • Communication (Verbal and Written)
  • Problem-solving
  • Teamwork
  • Microsoft Office Proficiency

Work Environment and Details

This is a full-time Cabin Crew position based in Dammam, Eastern Province, Saudi Arabia. The role requires flexibility to work in a shift pattern and for extended hours, adapting to frequent changes and busy schedules. While specific experience is not strictly required, fresh graduates are encouraged to apply, and previous experience in cabin crew or customer service roles within the airline, aviation, or hospitality industries will be considered an added value.


Requirements

  • No experience required

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