Cleaning and Housekeeping Supervisor📣 Job Ad

Join Our Team as a Housekeeping Supervisor!
At Dana Rayhaan by Rotana, we are currently seeking passionate and dynamic guest-focused Housekeeping professionals who take pride in delivering extraordinary levels of customer service and providing creative solutions to our guests.

As a Housekeeping Supervisor, you will be responsible for supervising a team of Housekeeping Attendants to achieve operational objectives while ensuring standards of cleanliness and maintenance in the hotel meet specified requirements. Your key responsibilities will include:

• Preparing job assignments for Housekeeping Attendants.
• Issuing keys and supplies to Housekeeping Attendants.
• Taking note of VIPs, Do Not Disturb, Sleep Out, and Double-Lock Rooms, taking appropriate actions.
• Attending daily meetings and receiving special instructions.
• Receiving check-outs before reporting them as vacant.
• Handling special requests from guests and ensuring they are carried out.
• Inspecting areas cleaned to ensure cleanliness, adequate supplies, and reporting immediate repairs.
• Filling out reports and handing over found articles to the lost and found department.
• Supervising the cleaning of guest rooms, corridors, and stairwells.
• Training and assisting Housekeeping Attendants, advising superiors about performance.
• Assisting with inventory and ensuring all housekeeping machines and equipment are properly handled and maintained.

Education, Qualifications & Experiences:
You should ideally have a diploma or vocational training in hospitality, with prior minor supervisory experience in the Housekeeping Department of a hotel. Good command of written and spoken English, strong interpersonal skills, and problem-solving abilities are essential. Computer literacy and previous experience with Opera are advantages.

Knowledge & Competencies:
The ideal candidate will be friendly, caring, and possess a good understanding of cultural sensitivities with a concern for quality and an eye for details. You will thrive in a fast-paced environment and enjoy working with a multicultural team and guests. Additional competencies include:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results