Head Chef📣 Job Ad

Job Summary
We are seeking a talented and dynamic Chef with a solid rice background and strong sales capabilities to join our team. The ideal candidate will not only be responsible for preparing high-quality dishes but will also play a key role in driving sales through menu innovation, customer engagement, and promotional efforts.

Job Responsibilities

• Food Preparation: Prepare and cook high-quality dishes in accordance with established recipes and standards.
• Customer Engagement: Interact with customers to understand their dining preferences and feedback, fostering a welcoming atmosphere and encouraging repeat business.
• Training Staff: Mentor and train kitchen staff on quality standards, food preparation techniques, and effective sales techniques, ensuring consistent food quality and customer satisfaction.
• Collaborative Marketing: Work closely with the marketing team to promote new menu items and specials through various channels, including social media and in-house promotions.
• Performance Analysis: Analyze the performance of items to identify bestsellers and areas for improvement, making data-driven recommendations to enhance profitability.

Key Result Areas (KRAs)

• New Customers Acquired.
• Adherence with route plan.
• Quality of customer service.
• Showing the best way to cook the rice.

Key Interfaces of the role

• Internal Interface: Sales Team, Supply Chain, Warehouse Team, QC Team.
• External Interface: Customers, Chefs.

Key Competencies

• Technical Competencies: Product & Competitor Knowledge, Reporting and Documentation.
• Professional Competencies: Communication Skills, Teamwork and Collaboration, Result Orientation.

Job Requirements

• Educational Qualifications: Chef degree or equivalent experience preferred.
• Experience: Proven experience as a Chef or in a similar role within the rice industry. Strong knowledge of cooking techniques, ingredients, and food safety regulations. Experience in sales, marketing, or business development within the food and beverage industry is a plus. Proficiency in written and verbal Arabic and English language.

One of the leading entities in the food sector announces the availability of a job vacancy for the position of Product Development Chef
Location: Eastern Province - Dammam

Educational Qualification: Diploma in Culinary Arts

Main Responsibilities:

• Create and develop new high-quality recipes inspired by Saudi heritage that match customer tastes.
• Conduct cooking tests and improve recipes to meet market needs and quality standards.
• Analyze and direct markets based on feedback to ensure product quality and acceptance.
• Train kitchen teams on preparation methods and new recipes.
• Provide technical suggestions for product development according to food safety standards and health regulations.

Required Qualifications and Experience:

• Experience of no less than 5 years in hot kitchens, including significant experience in the Saudi market kitchen.
• High ability to innovate and develop products and recipes with modern flavors and diverse techniques.
• Strong familiarity with market trends and Saudi consumer tastes, and data analysis skills.
• The ability to work in a multicultural environment and excellent leadership and training skills.
• Proficiency in working under pressure and delivering exceptional quality at all stages of product development.

For interested parties: please apply.

Job Purpose:
Handling customer inquiries, resolving complaints, and ensuring a high level of satisfaction through professional service delivery. You will collaborate with various departments, maintain accurate records, and support service improvement initiatives. The ideal candidate is detail-oriented, knowledgeable in regulatory requirements, and passionate about delivering an exceptional customer experience.

Job Tasks and Responsibilities:

• Handle all incoming customer calls professionally and ensure prompt, appropriate service delivery.
• Ensure all services are provided completely and in full compliance with applicable rules and regulations.
• Respond accurately and thoroughly to customer inquiries and requests.
• Maintain up-to-date knowledge of regulatory policies and follow any updates or changes.
• Apply customer service best practices to handle clients effectively and guide team members toward excellent service standards.
• Ensure all customer complaints received through phone calls, regulatory bodies, or any official channel are logged and resolved through the appropriate complaint system.
• Implement customer care department policies and procedures in daily operations.
• Use all company systems and platforms related to customer care tasks and responsibilities efficiently.
• Participate in initiatives to improve the customer experience and contribute to service development campaigns.
• Collaborate with other departments (*, IT, Finance, Marketing) to resolve complex customer issues requiring cross-functional coordination.
• Follow up on high-priority customers and recurring complaints to provide long-term, satisfactory solutions.

Educational Qualifications:
Diploma or higher

Key Skills:

• Excellent Communication Skills – Clear, professional verbal and written communication.
• Active Listening – Ability to understand customer needs and respond with empathy and accuracy.
• Problem-Solving – Quick thinking and creativity in resolving customer issues effectively.
• Conflict Resolution – Skilled at handling complaints and difficult situations calmly and constructively.
• Technical Proficiency – Familiarity with customer service software (*, CRM systems) and company-specific platforms.
• Multitasking – Capable of managing multiple tasks or requests simultaneously without losing accuracy.
• Attention to Detail – Ensures accurate data entry, record keeping, and policy compliance.
• Team Collaboration – Works well with cross-functional teams (*, sales, IT, finance) to resolve issues and improve service.
• Time Management – Prioritizes tasks efficiently to meet deadlines and service level agreements (SLAs).
• Emotional Intelligence – Demonstrates patience, empathy, and professionalism under pressure.
• Customer-Centric Mindset – Passionate about delivering value and building strong client relationships.
• Adaptability – Comfortable adjusting to new technologies, policies, or procedures.