IT Application Engineer📣 Job Ad

About the Role

Hill International, Inc. is seeking an experienced IT Application Engineer to join its team in Dammam, Eastern Province, Saudi Arabia. This full-time position is integral to the implementation, management, and optimization of Customer Relationship Management (CRM) systems, where the successful candidate will serve as the lead subject matter expert (SME). The role also involves contributing to the delivery of other enterprise applications, ensuring seamless integration and alignment with organizational objectives through project management and technical oversight.

This position requires a professional adept at collaborating across business and IT departments to ensure application solutions are effectively delivered, integrated, and meet strategic goals. The IT Application Engineer will bridge the gap between business needs and technical solutions, driving process improvements and ensuring the successful adoption and performance of critical applications.

Key Responsibilities

• Lead the end-to-end implementation, enhancement, and ongoing support of CRM systems, acting as the primary owner and subject matter expert.
• Ensure CRM solutions effectively align with business needs, customer journey mapping, and operational strategy.
• Manage and deliver other assigned enterprise application projects, ensuring successful deployment, user adoption, and optimal performance.
• Take a leading role in project planning, execution, tracking, and reporting for application initiatives, ensuring alignment with IT project delivery governance and timelines.
• Manage vendors and system integrators to guarantee the quality and timely delivery of application solutions.
• Coordinate system integrations between CRM and other platforms, maintaining a strong understanding of integration architecture, APIs, middleware, and infrastructure dependencies.
• Gather and analyze business requirements, translating them into functional and technical solutions that meet organizational needs.
• Lead User Acceptance Testing (UAT) activities and ensure successful go-live transitions for applications.
• Provide essential post-go-live support and drive continuous improvement initiatives for implemented applications.
• Drive process optimization efforts enabled by CRM and other enterprise applications.
• Provide comprehensive training and knowledge transfer to end-users to facilitate effective application utilization.
• Ensure all application implementations and operations adhere to IT standards, cybersecurity policies, and operational procedures.

Qualifications and Requirements

• Bachelor's degree in Computer Science, Information Technology, or a closely related field.
• A minimum of 10 to 15 years of progressive experience in CRM systems, with a mandatory track record of hands-on implementation within large organizations.
• Proven experience in leading and managing major CRM platforms.
• Demonstrated ability to manage and deliver application projects from initiation to completion.
• Strong project management skills, with experience working within structured delivery environments.
• Good understanding of system integration concepts, including APIs, middleware, and data exchange protocols.
• General awareness of IT infrastructure environments, including hosting, networking, and different environments (development, testing, production).
• Experience working effectively with vendors and system integrators.
• Strong stakeholder management capabilities and excellent communication skills, enabling effective collaboration with diverse teams.
• Ability to manage multiple initiatives concurrently while maintaining attention to detail.
• Experience within the airport or aviation domain is considered a significant advantage.

Required Skills

• Customer Relationship Management (CRM) Systems
• Project Management
• System Integration
• Stakeholder Management
• Communication Skills
• APIs
• Middleware
• IT Infrastructure
• Airport or Aviation Domain (preferred)

Work Environment

This is a full-time position based in Dammam, Eastern Province, Saudi Arabia. The role requires close collaboration with various business and IT departments, as well as external vendors and system integrators.