Senior Reliability Engineer📣 Job Ad

About the Role

EagleBurgmann, a specialist in industrial sealing technology, is seeking a Senior Reliability Engineer to join their team in Al Khobar, Saudi Arabia. This role is focused on enhancing the reliability of mechanical seals within customer installations to ensure operational efficiency and customer satisfaction. The position is within a global technology group committed to environmental and comfort improvements, offering a networked and diverse work environment.

As the primary point of contact for customers regarding mechanical seal reliability, the Senior Reliability Engineer will work to identify and resolve issues, manage claims, and drive improvements. This requires a proactive approach, strong analytical skills, and effective collaboration with internal teams and external stakeholders.

Key Responsibilities

• Manage and improve the reliability of the installed base of mechanical seals at customer sites.
• Address customer pain points related to reliability, acting as a liaison between customers and the EagleBurgmann office to eliminate recurring issues and manage claims.
• Independently perform mechanical seal troubleshooting and root cause analysis (RCA) based on site-collected data, with support from application engineering.
• Support IP & AM Sales teams in troubleshooting, RCA, and claim management during the project stage, requiring direct customer coordination.
• Prepare and submit regular reliability reports (weekly/monthly) to relevant stakeholders.
• Engage with customer departments and participate in technical meetings to resolve mechanical seal failure issues, creating reports that adhere to contractual KPIs.
• Support the improvement of reliability for Fixed Fee programs by coordinating with sales, service, and engineering teams.
• Involve the superior (Service Director) as needed for all customer meetings.
• Ensure efficient collaboration with EagleBurgmann sales, service, and engineering team members.
• Provide consistent on-site support to customers, involving travel of at least three days a week.
• Utilize EagleBurgmann ERP systems, including C4C, SealCarePro, and SAP ByD.
• Prepare service reports, RCA, troubleshooting reports, MTBF analysis, bad actor analysis, and engineering reports for submission to customers and internal teams.
• Coordinate for all cases directly with EagleBurgmann Germany.

Qualifications and Requirements

• Bachelor's Degree in Mechanical Engineering or a similar field.
• A minimum of 5-10 years of technical experience specifically within the Mechanical Seal Industry, including experience in service and on-site activities.
• Good knowledge of Centrifugal Pumps, Agitators, Mixers, and Blowers.
• Awareness of Centrifugal Compressors is considered an added benefit.
• Good knowledge of Wet Mechanical Seals, Supply Systems, and API 682 Standards.
• Fair knowledge of ANSI, Engineering Drawings, Limits & Fits Tolerances, etc.
• Ability to independently install mechanical seals.
• Ability to carry out mid-level troubleshooting at customer sites.
• Good command of spoken and written English. Knowledge of spoken Arabic will be an advantage.
• Ability to multitask and work effectively under pressure.
• Appropriate computer and IT systems skills and knowledge, including MS Office and Document Management systems.

Required Skills

• Mechanical Seals
• Root Cause Analysis (RCA)
• Troubleshooting
• Application Engineering
• Claim Management
• Technical Meetings
• Sales Support
• Service Operations
• Engineering Principles
• ERP Systems (C4C, SealCarePro, SAP ByD)
• MTBF Analysis
• Bad Actor Analysis
• Centrifugal Pumps, Agitators, Mixers, Blowers
• Centrifugal Compressors (Awareness)
• Wet Mechanical Seals
• Supply Systems
• API 682 Standards
• ANSI Standards
• Engineering Drawings
• Limits & Fits Tolerances
• Multitasking
• Working Under Pressure
• MS Office Suite
• Document Management

Work Environment and Location

This is a full-time position based in Al Khobar, Eastern Province, Saudi Arabia, with responsibilities also covering Dammam. The role requires significant on-site customer support, involving travel of at least three days per week.

Company Culture and Development

EagleBurgmann fosters an inclusive environment that recognizes the value of diversity. The company offers opportunities for international career growth and provides various training programs to support personal development. Employees are encouraged to participate in social and sustainable projects. Performance is recognized through performance-related bonuses.