Team Leader📣 Job Ad

About the Role

Petromin Corporation is seeking a dedicated Team Leader to join its team in Dammam, Eastern Province, Saudi Arabia. This full-time position is responsible for overseeing the efficient and high-quality execution of vehicle maintenance and repair activities within the workshop, ensuring adherence to manufacturer standards and company procedures.

As a first-line technical leader, the Team Leader will guide and mentor technicians, provide support for complex repairs, and ensure quality oversight and problem-solving. The role is key to achieving high workmanship standards, optimizing workshop productivity, managing workload distribution, and meeting delivery timelines, all while contributing to customer satisfaction and operational key performance indicators (KPIs).

Key Responsibilities

• Lead a team of technicians to ensure all vehicle maintenance and repair activities are completed safely, efficiently, and in accordance with manufacturer standards and company procedures.
• Provide guidance and support to technicians in diagnosing complex vehicle faults and technical issues, ensuring root cause analysis is conducted before repair activities commence.
• Offer technical guidance for difficult repair cases and escalate critical technical concerns when required.
• Monitor and ensure high repair quality standards across the team, conducting post-repair quality inspections and audits to reduce rework and comeback cases.
• Ensure all repairs are completed according to manufacturer requirements and warranty repair procedures.
• Supervise daily workshop activities within the assigned team, allocating jobs and workload based on technician capability and workshop priorities.
• Monitor work progress to ensure operational efficiency and support the achievement of departmental productivity objectives.
• Ensure repairs are completed within approved estimates and promised delivery timelines, monitoring technician productivity and utilization.
• Support resource planning and workflow optimization, coordinating with Parts, Service Advisors, Warranty, and Quality teams to avoid delays.
• Provide coaching and on-the-job development for technicians, promoting a culture of safety, quality, and accountability.
• Support performance improvement initiatives and encourage teamwork and knowledge sharing within the team.
• Support Service Advisors in addressing technical customer inquiries and participate in customer discussions when technical clarification is required.
• Contribute to improving overall customer satisfaction and service quality.
• Ensure compliance with manufacturer repair procedures and accurate documentation for warranty-related activities.
• Support internal and external audit requirements related to workshop operations and compliance.

Qualifications and Requirements

• Diploma or Bachelor's Degree in Automotive Engineering, Mechanical Engineering, or a related discipline.
• A minimum of 4 years of automotive workshop experience.
• Experience within an automotive dealership environment is essential.
• Previous experience leading or mentoring technicians is preferred.
• Strong vehicle diagnostics capability.
• Solid knowledge of manufacturer repair standards and workshop operational procedures.
• Proficiency in English is required; Arabic language skills are preferred.

Required Skills

• Automotive Diagnostics & Troubleshooting
• Repair Quality Assurance
• Workshop Operations Management
• Warranty & Manufacturer Compliance
• Productivity & Workload Planning
• Team Leadership & Development
• Customer Support
• Leadership and Coaching
• Quality Orientation
• Customer-Service Orientation
• Problem-solving and Decision-making capabilities

Additional Information

This is a full-time position. Manufacturer technical certification or automotive diagnostic certification is preferred.