Technical Support Specialist📣 Job Ad

Join Gulfmaid as an IT Technical Support Officer!

Gulfmaid® has been a leader in the plastic industry in Saudi Arabia since 1965, with over 60 years of expertise. We invite you to be a part of our dynamic team where your contributions will help shape the future of our innovative products and services.

Key Responsibilities:

• Provide first and second-level technical support to internal users via phone, email, or remote access.
• Diagnose and resolve hardware, software, network, and application issues.
• Install, configure, and upgrade computer hardware, software, and applications.
• Monitor system performance and troubleshoot issues related to operating systems and networks.
• Document technical procedures, issue resolutions, and support cases in the ticketing system.
• Assist in maintaining IT inventory, software licenses, and asset tracking.
• Collaborate with other IT teams to implement system updates and security protocols.
• Provide training and guidance to end-users on IT tools and best practices.
• Participate in IT projects and contribute to process improvements.

Requirements:

• Technical Diploma in IT or Technical Support.
• 1-3 Years of Experience in the same field.

At Gulfmaid®, you will find a committed team focused on delivering high-quality products and services, supported by our ISO certifications and innovative manufacturing capabilities. Join us and grow with a trusted name in the industry.

Join RMG as a Technical Support Specialist!
RMG is one of the leading IT Systems Integrators in Saudi Arabia, specializing in IT services and consulting. We are looking for a dedicated Technical Support Specialist to provide user support and resolve technical issues efficiently.

Key Responsibilities:

• Receive and handle technical support requests based on service priority through the approved ticketing system.
• Troubleshoot and resolve issues related to hardware, software, network connectivity, and core systems.
• Collaborate with the technical team for the availability and operation of critical systems.
• Document troubleshooting steps, system updates, and technical actions within the ticketing system.
• Ensure adherence to service levels and appropriate response and resolution times.
• Assist users in utilizing IT tools effectively and diagnose routine technical issues.

Qualifications & Experience:

• Diploma or Bachelor’s degree in Information Technology or a related field.
• 3–5 years of hands-on experience in technical support or system operations support.
• Proficiency in using ticketing systems and strong technical troubleshooting skills.

Join us at RMG, where we thrive on enabling the best business results through innovation and technology!

Join RMG as a Technical Support Specialist!
RMG is one of the leading IT Systems Integrators in Saudi Arabia, specializing in IT services and consulting. We are looking for a dedicated Technical Support Specialist to provide user support and resolve technical issues efficiently.

Key Responsibilities:

• Receive and handle technical support requests based on service priority through the approved ticketing system.
• Troubleshoot and resolve issues related to hardware, software, network connectivity, and core systems.
• Collaborate with the technical team for the availability and operation of critical systems.
• Document troubleshooting steps, system updates, and technical actions within the ticketing system.
• Ensure adherence to service levels and appropriate response and resolution times.
• Assist users in utilizing IT tools effectively and diagnose routine technical issues.

Qualifications & Experience:

• Diploma or Bachelor’s degree in Information Technology or a related field.
• 3–5 years of hands-on experience in technical support or system operations support.
• Proficiency in using ticketing systems and strong technical troubleshooting skills.

Join us at RMG, where we thrive on enabling the best business results through innovation and technology!