
Technical Support Specialist📣 Job Ad
in Rmg | Reinad Al-majd Group (for Information Technology)
about 11 hours ago
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Jeddah |
Join RMG as a Technical Support Specialist!
RMG is one of the leading IT Systems Integrators in Saudi Arabia, specializing in IT services and consulting. We are looking for a dedicated Technical Support Specialist to provide user support and resolve technical issues efficiently.
Key Responsibilities:
Qualifications & Experience:
Join us at RMG, where we thrive on enabling the best business results through innovation and technology!
RMG is one of the leading IT Systems Integrators in Saudi Arabia, specializing in IT services and consulting. We are looking for a dedicated Technical Support Specialist to provide user support and resolve technical issues efficiently.
Key Responsibilities:
- Receive and handle technical support requests based on service priority through the approved ticketing system.
- Troubleshoot and resolve issues related to hardware, software, network connectivity, and core systems.
- Collaborate with the technical team for the availability and operation of critical systems.
- Document troubleshooting steps, system updates, and technical actions within the ticketing system.
- Ensure adherence to service levels and appropriate response and resolution times.
- Assist users in utilizing IT tools effectively and diagnose routine technical issues.
Qualifications & Experience:
- Diploma or Bachelor’s degree in Information Technology or a related field.
- 3–5 years of hands-on experience in technical support or system operations support.
- Proficiency in using ticketing systems and strong technical troubleshooting skills.
Join us at RMG, where we thrive on enabling the best business results through innovation and technology!
Requirements
- Requires 2-5 Years experience
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