Technical Support Specialist📣 Job Ad

Join Gulfmaid as an IT Technical Support Officer!

Gulfmaid® has been a leader in the plastic industry in Saudi Arabia since 1965, with over 60 years of expertise. We invite you to be a part of our dynamic team where your contributions will help shape the future of our innovative products and services.

Key Responsibilities:

• Provide first and second-level technical support to internal users via phone, email, or remote access.
• Diagnose and resolve hardware, software, network, and application issues.
• Install, configure, and upgrade computer hardware, software, and applications.
• Monitor system performance and troubleshoot issues related to operating systems and networks.
• Document technical procedures, issue resolutions, and support cases in the ticketing system.
• Assist in maintaining IT inventory, software licenses, and asset tracking.
• Collaborate with other IT teams to implement system updates and security protocols.
• Provide training and guidance to end-users on IT tools and best practices.
• Participate in IT projects and contribute to process improvements.

Requirements:

• Technical Diploma in IT or Technical Support.
• 1-3 Years of Experience in the same field.

At Gulfmaid®, you will find a committed team focused on delivering high-quality products and services, supported by our ISO certifications and innovative manufacturing capabilities. Join us and grow with a trusted name in the industry.

Join RMG as a Technical Support Specialist!
RMG is one of the leading IT Systems Integrators in Saudi Arabia, specializing in IT services and consulting. We are looking for a dedicated Technical Support Specialist to provide user support and resolve technical issues efficiently.

Key Responsibilities:

• Receive and handle technical support requests based on service priority through the approved ticketing system.
• Troubleshoot and resolve issues related to hardware, software, network connectivity, and core systems.
• Collaborate with the technical team for the availability and operation of critical systems.
• Document troubleshooting steps, system updates, and technical actions within the ticketing system.
• Ensure adherence to service levels and appropriate response and resolution times.
• Assist users in utilizing IT tools effectively and diagnose routine technical issues.

Qualifications & Experience:

• Diploma or Bachelor’s degree in Information Technology or a related field.
• 3–5 years of hands-on experience in technical support or system operations support.
• Proficiency in using ticketing systems and strong technical troubleshooting skills.

Join us at RMG, where we thrive on enabling the best business results through innovation and technology!

About the Program
The Tamheer program is an on-the-job training initiative for Saudi graduates with diplomas or bachelor's degrees, designed to equip them with practical field experience.

About the Role
The HR Trainee will support the HR team across various functions, providing critical assistance in recruitment, HR operations, and administrative tasks. This role offers direct exposure to essential HR processes and valuable hands-on experience in the HR field.

Responsibilities

• Assist in recruitment processes, including reviewing resumes, shortlisting candidates, and coordinating interviews to ensure a smooth hiring experience.
• Maintain HR records and databases, ensuring employee information is accurate and compliant with company policies and regulations.
• Contribute to HR projects and initiatives, supporting process improvements and organizational development efforts.

Qualifications

• Bachelor’s degree in HR, Business Administration, Industrial Engineering, or a related field.
• Fluency in English.
• Proficiency in Microsoft Office.
• Strong organizational and communication skills.

Sidra Capital is committed to providing equal opportunities for all candidates, including individuals with disabilities, fostering an inclusive work environment where everyone is respected and valued.