Technical Support Specialist📣 Job Ad

• ManageEngine Administration & Monitoring: Ensure comprehensive operational support and system optimization.
• Vendor Communication: Collaborate with ManageEngine for technical support and updates.
• Documentation & Knowledge Management: Create and maintain essential documentation for operational processes.
• Training & Enablement: Provide training sessions to staff to optimize the use of IT systems.
• Asset Management: Maintain accurate IT asset inventories and manage reporting.
• Change Management Compliance: Participate in Change Management processes to ensure quality service delivery.

• Bachelor's degree in Information Technology, Computer Engineering, or related field.
• 3-5 years of experience with ITSM/ITOM tools, preferably ManageEngine.
• ITIL Foundation Certification is mandatory.
• MCSE preferred.

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• Supervise branch operations and ensure achievement of operational targets.
• Ensure compliance with company policies and procedures.
• Manage and develop branch teams and prepare performance reports.
• Enhance customer experience and address operational issues.
• Coordinate with relevant departments to ensure operational efficiency.

• Minimum 3 years of experience in car rental operations or branch supervision.
• Strong leadership and decision-making skills.
• Ability to analyze performance and prepare reports.
• Willingness to work in the field and travel between branches.